Customer Service Representative
Resume:
lisa williams
South Bend, IN *****
*******************@***********.***
Professional CDL-A license holder with a clean motor vehicle record that meets Driving Privileges Standards. I have experience in and knowledge of tractor-trailer truck driving as well as trailer maintenance. I also possess strong communication skills
(both verbal and written), excellent customer service, punctuality, and navigation skills. I believe that my experience and expertise will be a great addition to your team; and I look forward to serving as a courier for your institution.
Work Experience
Courier
DHL-South Bend, IN
November 2023 to Present
• Delivered packages and documents to various locations within designated timeframes
• Managed a high volume of daily deliveries, averaging XX stops per day
• Utilized GPS navigation systems to optimize routes for efficient delivery Amazon Delivery Driver
Amazon-South Bend, IN
March 2023 to November 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles Customer Service Representative
AMERICAN AUTO SHIELD-Boulder, CO
July 2022 to March 2023
• Took inbound calls from contract holders, while following a standard greeting and information collection process.
• Identified the nature of the call, provided information to callers, and set appropriate expectations.
• Collected information from callers and entered the data into the claims system.
• Performed all responsibilities to achieve individual goals for quality, time, and customer satisfaction.
• Resolved caller issues and referred escalated items to higher levels for guidance. Customer Service Representative
KNOWLEDGE SERVICES-Indianapolis, IN
January 2021 to July 2022
• Maintained a positive, empathetic, and professional attitude towards customers at all times.
• Provided basic health teaching and guidance to callers around isolation, quarantine, emergency symptoms, social distancing and infection prevention relating to Covid-19.
• Documented details of calls for additional follow-up when needed and managed confidential health records, while scheduling appointments for clients.
• Accessed information through various means by way of written protocols, resource manuals, computerized web links and the internet.
Customer Service Representative
LIBERTY MUTUAL-Mishawaka, IN
May 2017 to January 2020
• Conveyed a calm, caring attitude, while providing the best-in- class service to customer when processing their claims and
“First Notice of Loss” forms.
• Worked with internal/external partners to support policyholders while their claims are being processed.
• Handled customers’ needs quickly, effectively and in a friendly, caring manner to meet our Claims Service Center goals.
• Utilized out-of-box, creative thinking to resolve a wide variety of claim challenges and customer issues. Education
Associate's degree in Business Administration
Kalamazoo Valley Community College - Kalamazoo, MI August 2009 to April 2013
ASSOCIATE in MEDICAL ASSISTANT
EVEREST INSTITUTE - Kalamazoo, MI
October 2008 to April 2009
Skills
• Strong Verbal and Written
Communication
Excellent Customer Service
Adhering to Standard Work Practices
and Safety Procedures
Clean Driving Record
Punctuality, Time Management, and a
Sense of Urgency
isa illiams
L W
DELIVERY ASSOCIATE
LW
Experiences CONTINUATION
Teamwork
Record Keeping
Organizational
Delegation
Detail-oriented
Discipline
Problem Solving
Professionalism
TECHNICAL
MAP READING
CRITICAL THINKING
MATHEMATICAL ABILITY
PHONE ETIQUETTE
MICROSOFT SUITE
KNOWLEDGE OF DELIVERY AREA
HOBBIES
SHOPPING
WALKING
NETWORKING
TRAVELING
READING
• Driving
• Customer service
• Cash handling
• Computer networking
• Tax experience
Certifications and Licenses
Certified Medical Assistant
CDL A
June 2023 to July 2027
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