Operations Manager Regional
Resume:
Michael Friedman
Lake Saint Louis, MO *****
****.********@*****.***
Work History
August 1997 - September 2024
Copart - St Louis, MO
Regional Operations Manager
Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Developed processes to save on costs and prevent losses.
Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
Developed strong relationships with key stakeholders, ensuring continued business success.
Maintained high safety standards throughout the region, minimizing accidents and incidents.
Streamlined regional operations by implementing efficient processes and procedures.
Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Enhanced customer satisfaction through effective communication and problem-solving strategies.
Implemented cost-saving measures, leading to significant reductions in operational expenses.
Enforced compliance with local, state and federal regulations and company standards.
Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
Analyzed performance metrics to identify areas for improvement and implement necessary changes.
Established performance goals for each department, monitoring progress towards objectives on a regular basis.
Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Enhanced regional branch performance by implementing proven management processes to increase revenue.
July 1995 - July 1997
Farm Bureau Town and County of Mission - Florissant, MO
Multi Line Insurance Agent
Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
Conducted regular follow-up communication with clients to ensure their satisfaction while identifying additional sales opportunities.
Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
February 1988 - July 1995
Agency Rent A Car - St Louis, MO
District Manager
Supervised various locations, enforcing high-quality standards of operation.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
December 1988
University Missouri St. Louis St Louis, MO
Bachelor of Science Business And Marketing
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