Customer Service Facility Operations

SUMMARY

High-energy Shift Supervisor that brings outstanding leadership skills and industry knowledge developed over a 20-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.

SKILLS

Team Collaboration and Leadership

Cash Handling Ability

Coordinating Daily Operations

Customer Service

Problem-Solving

Critical Thinking

Interpreting Job Specifications

Coaching and Mentoring

EXPERIENCE

08/2015 - 02/2019

SHIFT SUPERVISOR, PEETS COFFEE & TEA CARLSBAD, CA

Retail:

Open and set store up for the day

Prepare bank deposit

Make sure shift runs smoothly

Set up for next shift

Resolved customer complaints and reported issues to senior management

Then I switched to the merchandise side, where I assisted in cold brew & coffee deliveries & stocking at multiple San Diego locations

02/2010 - 05/2013

SHIFT SUPERVISOR, Coffee Bean & Tea Leaf CARLSBAD, CA

Assisted upper management with daily operations to meet standards of service & quality

Completed opening & closing duties to facilitate business operations

Collaborated with team members to improve performance & implement training updates

Patrolled work areas to inspect operations, identify concerns, & implement corrective actions

06/1999 - 05/2005

MANAGER, PENFOLDS café & bAKERY TEMECULA, CA

Trained employees on additional job positions to maintain coverage of roles

Assigned tasks to associates to fit skill levels & maximize team performance

Delivered level of service to customers in effort to build upon relationships for future clients

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales

Supervised staff performing daily activities

EDUCATION

06/1985

ASSOCIATE OF ARTS, GOLDENWEST COLLEGE

Small Business Management

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