Technical Support A Knowledgeable
Resume:
ARNOLD PASSIA
Pointe Noire ** +242********* **************@*****.***
WWW: Bold Profile
PERSONAL SUMMARY
I am a knowledgeable, competent, decisive and innovative electromechanical technician who understands the importance of safety, leadership and collaborative working in this position. I possess the relevant skills, knowledge, qualifications and experience to help drive the company forward and achieve its technical and operations goals. In recent years, I have developed a diverse set of skills and qualities that will enable me to have an immediate and positive impact in this technical position and assist the management team in achieving their commercial and operational objectives. In addition to being a high-achiever and strong collaborator who can fit seamlessly into any team, I am renowned for my analytical, critical, and problem solving capabilities. SKILLS
Safety Management
Technical Support
Equipment Installation
Technical Analysis
Materials Management
Component repair
WORK EXPERIENCE
01/2022 - 01/2024 Workshop and Field Supervisor
Caterpillar Dealer Chad
Organizing territory coverage plan for both field technicians and sales team, empowering my colleagues with On Job Training while reminding safety OSHA rules
Interacting with customer, providing training and support mandatory by OEM Company's top management for all equipments installed on location Coordinating delivery for new assets and completion report after minor repairs or major overhaul
Organizing workshop operations, tools control and updating spare parts stock in order to reduce downtime.
Read specifications, blueprints or schematics to determine project requirements or to plan procedures.
Maintained positive vendor relationships and open lines of communication to enable resource availability.
01/2010 - 01/2022 Field Technician
Caterpillar Dealer Congo
Compiling customers fleets information in Cat inspect app (digital database) in order to optimize assets follow-up for internal and external customers, it's really contributes to optimize cost and owning operation with predictable maintenance options with dedicated Company's different segments
Performing diagnosis technical analysis level 1 & 2 on customers' sites and generating repair options report accordingly to equipment status Performing troubleshooting, disassembly, assembly and calibration on numerous equipments families as required by OEM charts Providing high quality products support for spare parts and services of mechanical, electrical, hydraulic and miscellaneous compartments Negotiating key account discount when it comes to remanufacturing repair options and warranty topics
Acknowledgeable with Microsoft Office and other professional digital tools
Posses a valid driving license.
EDUCATION
01/2023 Certificate: Electromechanical Engineering Campus Caterpillar, Energy & Transportation - Malaga 05/2017 Certificate: Heavy Equipments And EnginesMechanical Engineering Caterpillar Dealer Learning Center - Douala
07/2013 Associate of Applied Science: Industrial Engineering UCAC - ICAM - Pointe-Noire
07/2013 Associate of Applied Science: Industrial Maintenance in Co-op Internship UCAC-ICAM - Pointe-Noire
ACCOMPLISHMENTS
Successfully completing time-sensitive numerous repair and overhauls projects with strict resources requirements.
Assisting organizations in the development of competences and capabilities of operational procedures and safety protocols. Collaborating with internal departments to assess company service delivery, customer needs and improving efficiency and effectiveness of customer experiences related to equipments and resources. TRAINING
Parts Pro - Engines Maintenance, Caterpillar campus Global Dealer Learning, May 2017.
Relationship Development, Caterpillar campus Global Dealer Learning, May 2017.
Machines Products Support, Caterpillar campus Global Dealer Learning, June 2017.
Engines and applications, Caterpillar campus Global Dealer Learning, Aug 2017.
Diesel generator Set, Caterpillar campus Global Dealer Learning, Sept 2017.
Marine Product Support, Caterpillar University, Sept 2017. Marine Product Support & Services Representative, Caterpillar Campus Global Dealer Learning, Oct 2017.
Global Petroleum Product Support Manager, Caterpillar campus Global Dealer Learning, April 2018.
Lubricants Products Support, Exxon Mobil Campus, 2018 & 2022. BOSIET, SERVTEC, Mar 2020
HOBBIES AND INTERESTS
Studying self-development courses.
Reading.
Physical fitness.
Volunteering.
Agriculture
REFERENCES
Mohamed Sadek, Head of After-Sales at Orascom Services,
Esther NDONDA, Central Africa Regional Parts Analyst, +237*********
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