Customer Service Team Leader
Resume:
ROCHELLE
DIXON-GRACE
CONTACT INFORMATION
*********@*****.***
SKILLS
LANGUAGES
English
OBJECTIVE
Experienced professional with a strong background in team management, leadership, and customer service.
Highly skilled and dedicated team leader with over ten years of experience in managing teams and providing exceptional customer service. Seasoned professional with proven expertise in team management, leadership, and customer service.
Skilled professional with 10+ years of experience in team management, leadership, and exceeding customer expectations.
EXPERIENCE
CUSTODIAN
Phoenix H,R,F. Huntsville Al Jul 2024 - Nov 2024 TEAM LEADER
Sam's Clubs. Huntsville Al Oct 2023 - Apr 2024
TEAM ASSOCIATE/MANAGER
Walmart Supercenter. Huntsville Al Sep 2003 - Apr 2023 EDUCATION
DIPLOMA
Vallejo Sr High. Vallejo Ca
DIPLOMA
Vallejo Sr High. Vallejo Ca Sep 1985 - Jun 1988
communication
problem-solving
time management
Leadership
Communication
Problem-solving
Critical thinking
Organization
· Managed daily cleaning and maintenance tasks at a large office building.
· Performed janitorial duties such as mopping, vacuuming, and trash removal. Utilized cleaning equipment and supplies effectively to ensure cleanliness and safety.
·
Managed a team of 10 employees, delegating tasks and ensuring deadlines were met.
·
Developed and implemented training programs for new team members to increase productivity.
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Led weekly team meetings to discuss progress, share best practices, and address any issues.
·
· Managed a team of 10+ sales associates to exceed monthly sales goals.
· Led weekly team meetings to discuss sales strategies and address any issues. Collaborated with cross-functional teams to launch new products and increase market share.
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Developed and implemented training programs for new hires to optimize team performance.
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· Assisted in the recruitment and hiring process for new team members.
Contact this candidate