Service Representative Customer

DAWN SCOTT

Pompano Beach, FL ***** 423-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. SKILLS

● Microsoft Office Suite

● Adaptability

● Quality Management

● Inspections and reviews

WORK HISTORY

E-commerce, 05/2023 - present

Customer Service Representative

● Handled customer inquiries/problems via email or telephone.

● Boxed and mailing of product in timely manner.

● Research new product value and condition prior to promoting within online marketplace. Machine Operator/ Quality Assurance, 03/2021 - 04/2023 Customer Driven Staffing

● Programmed saw operator to generate designs on waterproof tub bases.

● Performed last line inspections of Volkswagen auto parts to check for compliance and safety.

● Reduced product rejection rates by collaborating with production teams to address quality issues proactively. Quality Controller/ Inventory Coordinator, 12/2020 - 11/2022 Express Employment

● Maintained detailed records of all inspections, tests, and audits for easy reference and management review.

● Improved quality processes for increased efficiency and effectiveness.

● Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date. Customer Service Representative, 12/2018 - 11/2020 Working Solutions

● Answered incoming calls, scheduled appointments for Veterans Administration/TriWest.

● Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.

● Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.

Sales/Donations Associate, 05/2018 - 11/2018

Habitat For Humanity

● Promoted transparency in the organization's finances by preparing clear financial reports detailing income from donations and expenses related to fundraising efforts.

● Attended events to develop professional network of potential donors.

● Managed donor databases with attention to detail, ensuring accurate record-keeping for all financial contributions and contact information.

EDUCATION

Bachelor of Science: Psychology

Central Connecticut State University - New Britain, CT

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