Customer Service Representative
Resume:
Danielle Sowder
Lexington, KY *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales and Customer Service Representative
Total Wine & More-Lexington, KY
December 2022 to December 2023
I was a certified TSP (Total Spirits Professional). I studied and completed a test for certification. I was leading sales person in spirits department recovering the company 55 basis points for the year within aaa 4 months time span, achieved them 2.5 percent over their previous years earnings, and I sold over20+ bottles of our Spirits Direct bottles daily, that were 100 percent gain for the company's profit. I also did routine loss prevention checks every hour, performed an after hours merchandise pull list daily, stocked,faced,set up end caps and sales, helped in the Wine department and had begun studying for the twp exam, ran a register and provided customer service all in the same day. Worked 45 hours per week night shift.
Head Cashier
REEF Parking
August 2018 to August 2022
I am responsible for accepting payments for charges due, completing monthly cashier/ driver/ valet audits, handling large sums of money, maintaining lot maintenance, work flexible shifts, and close down all equipment and log data.
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Dietary Manager
Rockcastle Health and Rehab
November 2010 to August 2015
I managed 15 associates, interviewed all residents daily, worked closely with the dietitian to ensure dietary needs were met, adhered to all state regulations,and charted all medical information. Department Manager
Richmond Auto Parts Technology, Inc.
November 1999 to August 2005
I composed all operation standards for the entire factory, managed 30 associates all 3 shifts, met and exceeded customer specs and daily shipments, and solely in charge of troubleshooting product defects.
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Education
Rockcasle County High School
Skills
• Sales
• Customer service
• Cash handling
• Cash register
• Interviewing
• Warehouse experience
• Forklift
• Shipping & receiving
• Loss Prevention
• Upselling
• Communication skills
Certifications and Licenses
Food Handler Certification
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