Social Media Customer Service

HAO NGUYEN

San Bruno, CA ***** • ************@*****.*** • (650) 431 - 4491

With a people-oriented approach and a passion for teamwork, I aim to deliver each cup with exceptional quality, care, and the best customer service.

Educational:

Associate Degree in Nursing - College of San Mateo 2019 - Present Working History:

Waitress Gyu-Kaku Restaurant, San Mateo 07/2019 - 10/2023

● Provided customers with stellar service under pressure in a fast-moving environment.

● Handled stressful situations with the most satisfying outcome for all parties.

● Gained expertise in menu knowledge and upselling, increasing sales and customer retention.

● Handled point-of-sale (POS) transactions, cash handling, and daily balancing of receipts.

● Assisted with training new sta and fostering a collaborative and e cient team environment.

● Was able to multitask, delegate tasks to coworkers, and work together as a team to serve multiple tables.

● Prepared and mixed cocktails while responsibly handling alcoholic beverages and ensuring compliance with state regulations.

Server, Social Media Marketing Assistant Uji Time Dessert, San Mateo 07/2018 - 08/2019

● Assisted with product knowledge, recommending flavors and combinations based on customer preferences.

● Contributed to a fun and positive atmosphere.

● Excellent communication skills, including resolving customer issues that may arise.

● Maintained cleanliness and organization of the work area, ensuring compliance with health and safety standards.

● Promoted the company's upcoming events across varied social media platforms.

● Responded to customers’ questions or comments about our products via Gmail, Facebook, Instagram, and Yelp.

● Created posters for new products and promotions.

● Developed and implemented a strategic social media marketing plan. Skills:

Ability to learn quickly Ability to work as part of a team Point of sale knowledge Excellent communication skills Ability to follow instructions and seek clarification when needed Bilingual (English-Vietnamese). Volunteer Experience:

● Bay Area Cancer Connections - (10 hours, Present) supporting anyone a ected by ovarian and breast cancer.

● Habitat for Humanity - (10 hours, 2018) providing a ordable housing repairs for low-income residents.

● Children’s Champion - (8 hours, 2018) helping host the children’s event in Redwood City. Availability: Full-time / Part-time

Contact this candidate