Customer Service Representative

LEXUS CRAWFORD

Gary, Indiana *****

*************@*****.*** / 219-***-****

SUMMARY

Personable and responsible Cashier with3+ years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

SKILLS

Customer service

Call center

Microsoft office

Allergen safety

Menu preparation

[Specialization] nutrition

Shipping and receiving

Loading and unloading

Truck processing

Order picking

EXPERIENCE

Lead Cook / Tiggs Canteen Services - Michigan City, Indiana 08/2023 - 09/2024 Managed inventory and ordering of food supplies to ensure efficient operations. Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.

Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.

Developed menus for special events and catering services according to customer specifications. Trained new cooks on proper techniques for preparing dishes according to recipes. Monitored quality of all cooked items throughout the day to guarantee high standards were maintained. Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers. Implemented cost-saving strategies by reducing waste and optimizing portion sizes in menu items. Created weekly schedules for kitchen staff based on anticipated volume of business. Maintained records of food costs, sales figures, employee hours worked, and other relevant data. Oversaw food preparation processes to ensure that orders were completed accurately and efficiently. Resolved conflicts between employees in a timely manner while enforcing established policies. Warehouse Worker / Amazon - Markham, Illinois 03/2021 - 11/2023 Maintained stock levels in accordance with company policies. Received and tracked incoming inventory shipments. Organized warehouse space for efficient storage of products. LC

Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts. Operated scanners, computers, and other equipment to track orders. Performed cycle counts to maintain accurate inventory records. Inspected damaged goods prior to disposal or return to vendor. Monitored temperature and humidity levels in the warehouse environment. Managed hazardous waste removal operations per government regulations. Identified discrepancies between physical count and computer data. Overnight Stocker / Meijer's Stores - Highland, IN 02/2021 - 08/2021 Check the the shelves to see what's low or can be restocked fill in the empty homes run my overnight loads that come in clean and throw away all trash if I have over stock we place it in the backroom neatly Organized shelves, racks and bins to ensure product availability. Operated forklift and pallet jacks to unload trucks and move products throughout the store. Maintained cleanliness of work area by sweeping, dusting and disposing of trash. Warehouse Associate / Amazon DSP - Gary, IN 11/2018 - 07/2021 I was responsible for unloading delivery trucks all carts or boxed pallets with a pallet Jack removing all packages from loads placing them on conveyor belts so they can be identified into the right location to be stowed some days I picked, sorting thru each package to place in the correct bin location etc Cashier/Customer Service / Walmart - Hammond, IN 05/2015 - 10/2018 Greeting each customer with a smile ringing up order making sure they use each coupon correctly and debit credit or cash food stamps or WIC helping with returns money deposits etc EDUCATION AND TRAINING

HighSchool 06/2012

Theodore Roosevelt HighSchool - Gary, IN

Graduating

LANGUAGES

English

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