Customer Service Call Center
Resume:
OBJECTIVE
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company
Essie Searcy
CUSTOMER SERVICE
Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
CONTACT
***********@*****.***
Chicago, IL
EDUCATION
September 1991- June 1995
WILLIAM H TAFT HIGH SCHOOL DIPLOMA
SKILLS
Customer Service
Conflict Resolution
Microsoft Office
Xfinity Systems
EXPERIENCE
Rush University Medical Center – Diet Clerk
May 2024 – Present
Courteously receive and transmit patient and nursing telephone messages and perform clerical office duties.
Assists with orientation and training of new employees and students.
Maintains the automated diet office system, uses the Rush Computer System, responds to patients' tray inquiries/requests and acts as a liaison between the patient and nurse and Food and Nutrition Services Department.
HOME DEPOT – CASHIER
April 2022 – Present
Process Checkout and/or Return transactions
Provide customers with information and identify selling opportunities
Expediting price checks
Approving Point of Sale transactions and markdowns for mainline registers
COMCAST BUSINESS – CALL CENTER TECHNICAL SUPPORT & DISPATCH
Solutions oriented and proactive, providing first call resolutions to reduce escalations
Used multiple systems and applications to ensure customer service orders and tickets are completed accurately and on-time while creating a great customer experience
Assisted technicians with activating equipment
Troubleshoot mobile devices, home security, & internet
Dispatched technicians
Trained/supported new employees
Contact this candidate