IT and Operations Management

Dave Kiewra 973-***-**** ****.******@*****.*** Little Falls, NJ

CORE MANAGERIAL PROFICIENCIES

• Strong Managerial Skills and experience building, mentoring, and overseeing teams of 2 to 50+

• Implemented Cost-Saving Efficient and Effective

Business Processes, Process Reengineering

• Effective Budgeting and Forecasting Skills

• Hands-On Systems, Development, and Operations

• Disaster Recovery and Contingency Planning

• Product Management & Dealer Network Support

• AGILE, Waterfall, Project Life Cycle Management

• Implementation of Document Management Systems

• HIPAA-Compliant System Implementations

• Financial Acumen, GAAP, Develop and Monitor KPIs

• Economics and Finance Background

• ITIL Foundations, Customer-Centric Focus

CORE TECHNICAL PROFICIENCIES

• System Analysis, Development, and

Implementation in multiple languages including

Python, C#, C, .NET, VB, SQL, COBOL, Assembler

• User Interface/User Experience UI/UX design, Figma

• VMware Server ESXi, VCenter Workstation

• TinTri SAN integration with VMware

• Cyber Security, PGP, Data at Rest & in Transit

• Windows Servers, AD, Azure, Windows, Linux, iOS

• Office 365, Citrix, Azure, SQL Server Admin

• HTML, WordPress, Django, GIT, Crystal Reports, IIS

• Docker Containers, Kubernetes

• SonicWALL, FatPipe, VPN, Ubiquiti Mesh Wi-Fi

EXPERIENCE

Innovative Systems and Solutions, Ltd., Little Falls, New Jersey Jan.1992 – Present President and Founder, Principal Consultant, Principal Business Analyst

• Virtual CIO to clients providing Consultation, Solutions, Services, and Support to SMBs as well as Fortune 100 companies. Supplemental or Comprehensive IT Support, Managed IT Support, Business Continuity Planning, Custom Software and Line of Business Software Integration, Data Security and Threat Mitigation, Distributed and Remote Work Force Infrastructure, Office 365, Teams, Zoom, SharePoint, Avaya phone systems, e-Discovery, and Live Event Streaming.

• Custom System development (C#, VB, .NET, SQL) implementation and support, including customer-centric solutions.

• Identified ways for organizations to operate more effectively, improving current processes. Participated or led cross- functional committees, implemented cost-saving solutions and workflow improvements at 300+ national and international clients, including BMW, Ricoh USA, Tiffany & Co., Lacoste/Devanlay USA, Century 21 Department Stores, Paterson Public Schools, NY Methodist Hospital, NYC Metropolitan Hospital, Office of the Mayor/NYC, Congressman Lamar Smith, Reckitt Benckiser Pharmaceuticals, Pink Sheets, TradeWeb, Lanier Corp., AIG, Professional Insurance Associates of NJ, World Insurance, Cumberland County College, Picatinny Arsenal, Active Fire Control, Byram Healthcare, Univ of South Florida, Theatreworks/USA, Citizens Bank, Grand Valley State University, BD, UFT, US Food Service, Club Quarters, Local 580 NYC, Pernod Ricard USA, Brookdale Christian Church, First Line Medical Group CRO.

• Managed 50+ team members. AGILE or Waterfall Development Methods, Tech Support, QA/QC, Sales, Admin Support

• Product Manager, Full Project Life Cycle (concept to production) of successful commercially-sold shrink-wrapped products improving functionality and workflow of third-party vendor imaging systems, including Ricoh eCabinet, Xerox DocuShare.

• Developed and managed conversion from paper documents to indexed digital images for import to Doc Mgmt Systems Matlen Silver Group, Parsippany, NJ Nov.1991 – Dec.1991

• • AIG DBIS: Consultant - Update, enhance existing policy management system. PC-based Clipper/dBase Minolta Corp., Document Imaging Systems Division, Ramsey, NJ Jan.1991 - Nov.1991 National Tech Support Manager

• Integral member of product advisory / development team for MI3MS DMS, Develop test scripts prior to product roll-out

• Managed national support team, Supervised ‘train the trainers’ team, providing coursework for dealers and end-users Home Insurance Company, US International Reinsurance Company NYC Jan.1990 – Dec.1990 Team Leader and Technical Consultant: Business Systems/C.I.S.

• Hands-On COBOL Coding in IBM environment; Advanced JCL development, Advisor to team members.

• Coordinated modifications and testing of Hierarchical Allocation of Income/Expenses system Systems Development Manager

• Managed Full Life Cycle: 3 P/A's Supporting On-Line & Batch AS400/System-38.

• Included Hands-On coding in COBOL and Command Language (CL), Extensive Subfiles Wayne General Hospital, Wayne, NJ (P/T) Dec.1990 – Dec.1991

• Operations, Tech Support, Nurse Station Terminal/Printer/Lab Device Troubleshooting, Cerner Lab System on Dec VAX Anchor Savings Bank, FSB: Anchor Systems Corp. Wayne, NJ July 1983 – Jan.1990 Vice President, Systems

• Managerial & Tech responsibility for team of 40+ Managers, Staff: Operations & Developers, 24x7 transaction processing

• Dept Budgets, Quantitative System Analysis, Disaster Recovery/Contingency Planning and Implementation, Capacity Forecasting. Analyzed, Planned, implemented system modifications to support acquisitions of other banks.

• Full Project Life Cycle (COBOL & Assembler) to reduce processing costs and enhance workflow and transaction processing

• Managed relocation of data center from NY to NJ, including design & oversight of construction of new multi-system, multi-function Computer room. Unisys to IBM migration. Image Processing, Check Processing, Lockbox Analysis. EDUCATION

(COMPLETED AND IN-PROGRESS)

New York University, NYC: B.A.: Cum Laude Economics, Computer Science National Economics Honor Society Poly Prep CDS, Brooklyn NY: Ivy Prep, Awards/recognition for academics & service. Yearbook, Newspaper editor. NYU Continuing Education: CICS, C, Assembler

Duke University Online Learning: Data Science Math Skills, Introduction to Machine Learning, Data Visualization with Python

HarvardX Online Education: Web Programming with Python, JavaScript, Django, SQL, and React, Data Science Machine Learning, Introduction to Cybersecurity, Introduction to Game Development, Data Science: Productivity Tools, Introduction to AI with Python, Virtualization, Docker, and Kubernetes for Data Engineering MITx Online Learning: Machine Learning Introduction to AI with Python: from Linear Models to Deep Learning, Statistical Modeling and Computation in Applications, Fundamental of Statistics, Probability – The Science of Uncertainty and Data, Data Analysis: Statistical Modeling and Computation in Applications Stanford Online: DeepLearning.AI: ML Specialization, Relational Databases & SQL, Statistical Learning with Python, Introduction to Computational Thinking and Data Science Meta Online: Principles of UX/UI Design

Microsoft Learning Online: Focus includes Data Analytics with Python, Azure, C#, C++ Google Education Online: Foundations of Cyber Security, Business Intelligence Professional Certificate IBM Developer Skills Network Online: Data Analysis with Python, Business Intelligence Essentials, Django Development with SQL and Databases, Data Visualization with Python, University of Colorado at Boulder Online: Data Analysis with Python, Data Understanding and Visualization Northeastern University Online: Machine Learning in Healthcare: Fundamentals and Applications California Institute of the Arts Online: Fundamentals of Graphic Design University of Michigan Online: Advanced Styling with Responsive Design, Interactivity with JavaScript, CSS3, HTML5, Building Web Applications in PHP, Understanding and Visualizing Data with Python Arizona State University Online: Object-Oriented Programming and GUI with Python Coursera Project Network Online: Master Data Analysis with Pandas, Python for Data Analysis: Pandas and NumPy, GIT, Selenium WebDriver with Python

Continuing Education, Online Learning: ITIL 4 Foundations, Advanced Python, AGILE/Scrum, AGILE/XP, Data Structures & Backend with Java, Frontend for Java Full Stack Development, Fundamentals of Java Programming StackSkills: Python Django Web Development, Python 3 Bootcamp Master Course, Python Mega Course LinkedIn: Agile Software Development

Atlassian: Agile with Jira

Columbia University School of Journalism: Certificate: Newspaper Business Management COMMUNITY

Little Falls Technology Committee: Technology and website planning for the township. Brookdale Christian Church: Computer, Network, Live Stream, Managed IT Services, Volunteer, Youth Group Instructor.

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