Business Analyst Scrum Master

ELIZABETH AJAYI

BUSINESS ANALYST

Email: *********.*.*******@*****.*** Phone: +1-301-***-****

PROFESSIONAL SUMMARY

As a Business Analyst with over 6 years of experience, I specialize in driving business process improvements and conducting in-depth market and data analysis. I excel in managing stakeholder relationships and employing Agile methodologies to enhance project outcomes. My strong analytical skills enable me to identify process efficiencies and develop actionable strategies that align business goals with IT initiatives. I have a proven track record of collaborating with cross-functional teams to deliver innovative solutions, streamline operations, and achieve measurable results. Additionally, I hold certifications as a SAFe® 5 Agilist from Scaled Agile, Inc., and as a Professional Scrum Master

(PSM1) from Scrum.org, which further enhance my ability to facilitate effective communication and optimize project delivery. Committed to supporting organizational growth, I focus on delivering exceptional performance. AREA OF EXPERTISE

Business Process Improvement: Analyzing and optimizing existing business processes for greater efficiency. Requirements Gathering: Eliciting and documenting business and functional requirements from stakeholders. Data Analysis: Using analytical techniques to interpret data and support decision-making. Stakeholder Management: Building and maintaining relationships with key stakeholders across the organization. Agile Methodologies: Implementing Agile practices to enhance project delivery and responsiveness. Project Management: Overseeing project lifecycles, ensuring timely delivery within scope and budget. Market Analysis: Researching market trends to inform strategic business decisions and opportunities. User Acceptance Testing (UAT): Facilitating UAT processes to ensure solutions meet business needs before deployment.

Change Management: Supporting organizational change initiatives to ensure smooth transitions and adoption. Documentation and Reporting: Creating clear and concise documentation, including process flows and reports. Risk Assessment: Identifying and analyzing risks associated with business initiatives and solutions. Cross-Functional Collaboration: Working with various teams (IT, marketing, finance) to achieve shared goals. Performance Metrics: Developing and analyzing key performance indicators (KPIs) to assess business performance. Strategic Planning: Contributing to the development of long-term strategic plans to drive organizational growth. Software Development Lifecycle (SDLC): Understanding SDLC principles to effectively communicate with technical teams.

TECHNICAL SKILLS:

Business Analysis: Requirements Gathering, Process Mapping, Data Analysis, User Acceptance Testing

(UAT)

Project Management: Agile Methodologies (Scrum, Kanban), Project Lifecycle Management, Risk Assessment

Scrum Master Skills: Sprint Planning, Daily Stand-ups, Sprint Retrospectives, Backlog Management, Release Planning

Technical Skills: SQL, Microsoft Excel, Data Visualization (Tableau, Power BI), SDLC Principles Collaboration Tools: Trello, Slack, JIRA, Confluence, Microsoft Teams Documentation & Reporting: Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Process Flows

Soft Skills: Stakeholder Management, Effective Communication, Problem-Solving, Critical Thinking PROFESSIONAL EXPERIENCE:

DELL TECHNOLOGIES

ROLE: BUSINESS ANALYST APR 2021 – PRESENT

Conducted in-depth analysis of customer feedback and operational data to identify pain points and recommend actionable solutions for improving product offerings.

Coordinated with IT and development teams to ensure successful User Acceptance Testing (UAT) for system upgrades, achieving an 85% user approval rate prior to deployment.

Utilized data visualization tools like Tableau to create dashboards that provided real-time insights into key performance indicators (KPIs), improving decision-making efficiency for management.

Collaborated with software development teams to define user stories and acceptance criteria, ensuring that project deliverables met business needs and quality standards.

Maintained a continuous feedback loop with stakeholders, fostering strong relationships and ensuring that project priorities aligned with organizational goals.

Trained and mentored junior analysts on best practices in business analysis and Agile methodologies, fostering a collaborative team environment and enhancing skill sets.

Successfully managed stakeholder expectations and communication, resulting in a 90% satisfaction rate among project stakeholders regarding project outcomes and delivery timelines. CVS HEALTH

BUSINESS ANALYST OCT 2019 – MAR 2021

Led cross-functional workshops to gather and analyze stakeholder requirements, ensuring alignment with business objectives and project deliverables.

Developed process maps and flowcharts to visualize existing workflows, identifying areas for improvement and streamlining operations.

Collaborated closely with the development team to translate business requirements into technical specifications, facilitating efficient implementation.

Conducted market research to assess competitive landscape and identify opportunities for product enhancement and innovation.

Maintained comprehensive documentation of project progress, decisions made, and lessons learned to support future initiatives and knowledge sharing.

Fostered strong relationships with stakeholders and team members, ensuring effective communication and collaboration throughout the project lifecycle.

Conducted comprehensive requirements gathering sessions with stakeholders to define project objectives, resulting in a 25% reduction in project scope ambiguity.

Analyzed business processes and identified inefficiencies, implementing solutions that improved operational workflows by 30%, leading to significant cost savings.

Collaborated with cross-functional teams to develop and maintain project documentation, including Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs). DELOITTE

BUSINESS ANALYST SCRUM MASTER JAN 2016 – SEP 2019

Conducted comprehensive stakeholder interviews to gather insights and refine project requirements, ensuring alignment with business objectives and user needs.

Collaborated with development teams to implement Agile best practices, fostering a culture of continuous improvement and enhancing team collaboration.

Developed and maintained documentation for project processes, including user stories, acceptance criteria, and process flows, ensuring clarity and consistency for all stakeholders.

Actively facilitated conflict resolution within the team, promoting a positive team dynamic and ensuring that project timelines were met without compromising quality.

Led cross-functional teams in the successful delivery of 5 major projects, enhancing operational efficiency by 30% through streamlined processes and effective resource allocation.

Facilitated Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, to ensure timely project delivery and continuous improvement, resulting in a 25% increase in team productivity.

Collaborated with stakeholders to gather and document business requirements, creating 15 comprehensive Business Requirement Documents (BRDs) that improved alignment between business needs and IT solutions.

EDUCATION

Education Bachelor of Science (BSc) in Computer Science Osun state University Osun, Nigeria

CERTIFICATIONS

Certified SAFe® 5 Agilist - Scaled Agile, Inc.

Professional Scrum Master (PSM1) – Scrum.Org

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