Sales Associate Senior

MY BACKGROUND

Senior Sales Associate with *+ years of

experience in retail environments. Take full

responsibility of the store in the absence of

the Store Manager. Recognized for ability

to communicate with customers and

provide exceptional service that ensures

client retention and positive feedback.

Proven ability to increase sales through

upselling techniques as well as implement

additional processes that drive profitability.

My Skills:

Communication Skills

Customer Service

Works independently

Inventory management

Goal Oriented

Brand Awareness

Basic Computer Skills

Learning and Development

LET'S WORK TOGETHER!

Telephone: +971-*********

Email:***********@*****.***

Al Rigga, Deira Dubai

EDUCATION & TRAINING:

The Sisters of Mary School

Secondary/Vocational Graduate

CAREER HISTORY:

Senior Sales Associate

Bally - Jashanmal National Co. LLC

Sept 2022-Present

Lead sales associates to improve overall

selling skills and closing sales in order to

achieve sales goals and KPIs.

Help to drive in-store CX initiatives.

Lead a high performing customer facing

and servicing orientated team.

Coach and provide feedback to the team

as necessary to ensure all customer

service in the store are given the full Bally

Experience in line with brand strategies.

Doing morning briefings, attend weekly

meetings to reinforce key elements of the

bally experience through role - play

providing tips and talking through

difficulties of individual associates.

Managing the customer flow to ensure the

best possible service and that no client is

less unattended. Setting the pace and

standard to deliver excellent customer

service.

Ma. Ronna Sombra

Senior Sales Associate

Lead by delivering the experience to

customers when necessary. Partner with

Store Manager and Training to take

ownership of Bally Experience training

within the store through Bally Portal.

Drive the digital experience in store and

use digital resources to communicate

whenever face-to-face is not possible.

Hold a good understanding of the

business and effective communication

needs and ideas to bring the ideas to the

next level.

Prepare sales report, damages reports,

Staff Rota, POS procedures, employee’s

discounts, Permits & license in liaise with

Mall management and back-end Team.

Opening and closing of store which

includes securing doors, windows

merchandise, successful alarming of store

windows.

Senior Sales Associate

Cotton On/Body – Sharaf Retail LLC

June 2016 - Aug 2022

Ensure high level of customer satisfaction

through excellent sales service

Addressed customer inquiries and

concerns regarding the items, price and

availability

Strong ability to lead and plan the work

with team member to achieve company

set goals

Support and oversee store operation such as

floor staffing, budget achievement and

store standards

Oversee store administration ensuring

company compliance and procedures are

being observed and maintained on a daily

basis

Train new employees using product and

company knowledge

Maintaining Inward/Outward stocks and

ensure all stocks were receive in system

Prepare density report weekly and

monthly basis.

Maintain the teller summary report, petty

cash and floats and keep updated on the

MS excel.

Prepare and send sales report to

operations on daily basis.

Sales Representative

Blue Intelligent Health Solution

2013-2016

Promote and demonstrate a good

knowledge of our product to customers

Give answers to customers’ questions or

concerns related from the product that

we are selling.

Deal with customer services and cash

handling, stock ordering, deliveries and

shelf replenishment.

Prepared sales report, teller summary

report in daily basis.

Sent sales report to operations on daily

basis.

Self-motivated and can work under

pressure and also do multi- tasking from

time to time.

Contact this candidate