Customer Service Administrative Assistant
Resume:
MICHEL RIVAS
Davenport, FL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Debris Monitor
Tetra Tech-Polk City, FL
June 2024 to Present
• Removed debris and damaged materials from affected areas in a safe and efficient manner
• Ensured compliance with safety regulations throughout the restoration process
• Maintained detailed records of work performed including before-and-after photos for documentation purposes
Mixologist
Old Man Frank's Oyster Bar-Winter Haven, FL
January 2022 to September 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
Licensed Esthetician
Sadies Beauty Cafe-Lakeland, FL
May 2019 to May 2022
• Performed a wide range of esthetic treatments including facials, chemical peels, body wraps and waxing
• Maintained a clean and sanitary work environment in accordance with industry standards and regulations
• Utilized various tools and equipment such as steamers, extraction tools, LED light therapy devices, etc
• Developed strong relationships with regular clients resulting in XX% increase in repeat business Mixologist
Joe's Crab Shack-Kissimmee, FL
August 2014 to September 2019
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
• Assisted in training new servers on menu knowledge, service standards, and POS system operation
• Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
Administrative Assistant
Gardner Health Services-Aliso, CA
September 2011 to September 2013
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Education
General educational development
Kelly's Healthcare - Daytona Beach, FL
August 2022 to October 2022
College in General Studies
Ridge Technical Institute - Haines City, FL
August 2020 to January 2021
College in Esthetian
Ridge tech - Davenport, FL
January 2019 to August 2019
Skills
• Bartending
• Phlebotomy
• Vital Signs
• Commercial Driving
• Shuttle Driving
• Security
• Patient Care
• Payroll
• Bus Driving
• Esthetian
• Body Contouring
• Teeth whitening
• Communication skills
• Customer service
• Eyelash extensions
• Body waxing
• Time management
• Esthetic laser treatment
• Organizational skills
• Restaurant experience
• Leadership
• Management
• Warehouse experience
• Shipping & receiving
• Medical terminology
• Medical office experience
• Bilingual
• Cooking (10+ years)
• Prep (10+ years)
Certifications and Licenses
Non-CDL Class C
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