Customer Support Service
Resume:
CAROLINE ESPARZA
ADMINISTRATIVE / SALES / CUSTOMER SUPPORT
CONTACT
Orange County, CA
************@*****.***
PROFILE
My objective is to obtain a Customer Support or Business Development position with a stable, yet growing company. 3+ years of corporate customer service experience in Hospitality, Food & Beverage Distribution, Production, and Logistics industries. EDUCATION
BACHELOR OF ARTS • MAY
2013
California State University, Fullerton
Fullerton, CA
KEY SKILLS
Customer Service
Outbound Calls
Sales
Account Management
Production
Hospitality
Design
EXPERIENCE
PRODUCTION COORDINATOR • AUG. 2022-MAR 2024
LBR TOURS INC & Feld Entertainment – Los Angeles, CA Work closely alongside production and tour managers in developing quality events while supporting all talent and workforce needs. Advance and manage logistics for all travel, housing, and hospitality needs, ensuring each is fulfilled. Manage progress of event productions bookings with venue promoters while on-site at each venue.
CUSTOMER SUPPORT REPRESENTATIVE • APRIL. 2022-AUG
2022
(TEMPORARY CONTRACT – ULTIMATE STAFFING)
Southwest Dealer Services – Irvine, CA
Liaison between the customer and dispatch. Support dispatch drivers with job details while customer receives the service and care that is ordered and delivered. Responsible for reporting any customer complaints and focused on recognizing issues to rectify for each customer. Sign off on the event prior to each performance.
CUSTOMER SUPPORT / SALES REPRESENTATIVE • NOV.
2021-APRIL 2022
(TEMPORARY CONTRACT – ULTIMATE STAFFING)
Young’s Market/RNDC – Tustin, CA
Calling future clientele with progress reports on their orders. Work closely with wholesale marketing and interested stores within a specific region and state. Keep continuous reports regarding the status of interest for each business willing to purchase the whole sale product being sold.
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