Administrative Assistant Customer Service

RAQUEL AVILES

** ****** ***, *******, ** *****

203-***-**** ************@*****.***

SKILLS: Microsoft Word, Excel, PowerPoint, Outlook, Workday, PowerPath, Wordpath Client, Epic, Carelogic, E-Ship Global, HIPAA & OSHA trained

Bilingual: Spanish/English

EXPERIENCE:

Yale University, New Haven, CT 11/2021 – Present

Dermatopathology

Administrative Assistant

Provide administrative support for fast-paced dermatopathology laboratory by creating Pathology reports for pathologists utilizing Wordpath Client; provide billing and coding based on pathology reports; transcription of pathological reports

Scanning of slides and medical reports into Epic and PowerPath, mail slides and reports to appropriate personnel as requested utilizing E-Ship Global; file slides (accessioning)

Create shipping labels for FedEx and other carriers through E-Ship Global

Fill out appropriate forms for consults from both in and outside the University, confirm and update demographic information, confirm body site of specimen, prepare labels for slides; file and scan into WordPath Client and fax as required

Children’s Center of Hamden, Bridgeport, CT 11/2018 – 10/2021

Administrative Assistant

Provided excellent and professional customer service by serving as a primary point of contact for clients by answering phones (25+ per day), answering general questions, faxing documents, recording messages in EDT program

Greeted and registered patients, scheduled and cancelled appointments, confirmed or obtained authorizations, facilitated entry paperwork and received and recorded co-payments.

Maintained electronic and paper filing system. Scanned a variety of documents into Carelogic including intake and treatment plans, benefits and release authorizations, court documents, prescriptions and other medical records; transcription of psychiatric evaluations and notes

Provided cross-coverage for other administrative staff

Virginia’s Daycare, Bridgeport, CT 08/2013 – 07/2018

Administrative Assistant

Completed and filed state paperwork including ‘Care4Kids’ documentation when a child entered or exited the daycare facility, as well as daily food program calendars and reimbursements

Served as a point of contact for parents by answering incoming phone calls and scheduling parent-caretaker meetings

Prepared caretaker-parent communications including flyers, invitations and other updates

Entered, tracked and submitted yearly child immunization data

Southern CT Vascular, Stratford, CT 09/2011 – 08/2012

Medical/Office Assistant

Performed patient care duties including obtaining vital signs and removing staples

Completed patient registration, confirmed and scheduled appointments utilizing Carelogic, obtained prior authorizations for procedures and office visits

Updated patient medical histories and medication lists into Carelogic

Skilled in meaningful use; tracked and documented PT/INR results

New Haven Adult Education, New Haven, CT 03/2004 – 06/2010

Staff Support/Case Manager

Maintained accurate and up-to-date database (Carelogic) for intake of each student coming into ESL classes

Provided excellent customer service with sensitivity to the various cultures students were coming from

Administered pre-testing to new students to ensure placement into correct ESL class based on test scores

Answered incoming calls and facilitated communication between students and teachers with excellent service

Scanned, copied and faxed relevant documentation

EDUCATION:

Porter and Chester Institute, Stratford, CT 01/2011

Administrative Health Specialist Program - Diploma

PIC Technology, Bridgeport, CT 06/1996

Basic Computer Skills & Secretarial Studies – Certificate Program

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