Administrative Assistant Customer Service

Nancy E. Garner

Phone: 972-***-****

Email: **********@*****.***

Address: *** *** ***** *****, **********, TX 75077

Highly organized and detail-oriented administrative assistant with seven years of experience in clerical tasks, scheduling, and customer service. Seeking to contribute strong office management and communication skills by providing excellent customer support, and maintaining administrative functions.

Professional Experience

Administrative Assistant

Skyward Inc.

June 2008-August 2015

Managed daily office operations, including scheduling, answering phones, and maintaining client databases.

Provided exceptional customer service, resolving inquiries via phone and email.

Prepared and maintained documentation such as invoices, memos, and reports.

Coordinated meetings, appointments, and events, ensuring smooth logistics and scheduling.

Utilized Microsoft and Excel systems to streamline administrative tasks.

Utilized Skyward Software to schedule remote and live training on the use of Skyward Software in most of the fifty states in the United States.

Handled reservations for clients via phone, email, and in-person, maintaining detailed booking records.

Managed a comprehensive calendar of events and bookings, ensuring no scheduling conflicts.

Maintained an organized filing system for client records and transactions.

Communicated professionally with clients to answer inquiries about services, availability, and policies.

Skills

Office Management: Proficient in managing schedules, organizing records, and performing clerical tasks.

Customer Service: Experienced in providing support to clients, handling inquiries, and resolving issues.

Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook), (Skyward Software).

Communication: Strong written and verbal communication abilities, maintaining professionalism in customer interactions.

Problem-Solving: Adept at handling unforeseen issues, troubleshooting, and providing timely solutions.

Event Planning: All branch events (holidays, employee outings, company celebrations of milestones)

Training Instructor Texas Workforce Commission Denton, Texas August 2004-May 2008

Training and Teaching: both adults and children, organizing classrooms, preparing lessons and writing curriculum

Curriculum writer: the training session script implemented by all offices of the region of North Texas WorkForce Commission.

Training & Development: Provided workshops and training sessions for job seekers and individuals filing for unemployment, helping them understand job search strategies, resume writing, and unemployment processes.

Public Speaking & Instruction: Conducted clear, engaging presentations to groups, ensuring attendees understood complex procedures related to employment and benefits.

Guidance & Support: Offered personalized assistance and resources to help individuals navigate the job market and unemployment system, fostering confidence and empowerment.

Program Delivery: Facilitated structured training programs that complied with Texas Workforce Commission guidelines, enhancing participants' job-readiness and compliance with unemployment requirements.

Managed a comprehensive calendar :events and bookings, ensuring no scheduling conflicts.

Coordinated meetings, appointments, and events: ensuring smooth logistics and scheduling.

Elementary School Teacher and Counselor February 1968-June 2004

Instructor: Music, Language Arts, Math, Science, Social Studies, and Art

Piloted Johns Hopkins program: Cooperative Learning

Teacher of The Year

Received membership in Mu Phi Epsilon Music Sorority and Kappa Delta Pi Fraternity for Educators

Four Star Ford Teacher Honoree: nominated by students and selected by the Ford dealership

Education

Bachelor of Science, Elementary Education

Texas Tech University, Lubbock, TX

Master of Education, Counseling

Northwestern State University of Louisiana, Natchitoches, LA

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