Network Engineer Support
Resume:
GAYATHRI GANESAN
Network Engineer
Email:****************@*****.***
Professional summary:
Network Engineer with 8+ years of experience in Data network and network support, infrastructure management.
Gained expertise in routing,switching and firewall technologies, handling system design,implementation and troubleshooting of network system.
Managed and troubleshooted routing protocols including BGP, EIGRP,OSPF,RIP and static routes with the focus of route management strategies such as manual summarization and route redistribution.
Utilized various AWS services such as Ec2,VPC,IAM,S3,Rds,Route 53,enhancing cloud based operations.
Performed cisco ios upgrades across various cisco devices to enhance network stability and performance.
Configured security parameters such as ACLs,NAT,subnetting.
Experience in leading a team of members for technical assistance and project related support.
Self-learner, individual thinker, and a good team player. Seeking for a challenging career to enhance my knowledge and provide my support to maintain network infrastructure. Technicalskills
Tools: Remedy, ServiceNow, Nagios, I20 (implementation to operation),Splunk, Microsoft Visio, Cisco Prime, Snow,NMS (network monitoring system), EMAN, Netqos, Routers : Cisco ISR 4000,ASR 1000,9000 series
Switches : Cisco 2950,3750 series switches.
Switching : VLAN,VTP,STP,Ether channel(LACP,PAGP),Port security . Routing Protocols : RIP, EIGRP, OSPF,BGP, static, Implementing HSRP,VRRP,GLBP. Professional Experience:
HCL Technologies, India (Jul 2021 – Oct 2023)
Client: Banking domain
Network administration, management and monitoring.
Investigating, diagnosing and resolving all network issues related to LAN and WAN.
Vlan management and configure switches as per requirements.
Handling of customers tickets in SNOW for incident management, change, request and problem management.
Handling customer problems like link down, latency, link flapping and packet drops.
Coordinating with ISP vendors upon connection problems.
Providing L2 support to customer for existing incident and network related issues.
Responsible for monitoring networking systems, networking devices with the cisco built tools (Splunk, netops, prime).
Experienced in handling Noc operation support for banking infrastructure.
Generating RMA and fixing/replacing and configuring faulty network devices.
Execution and approval of planned events of respective region
Coordinating with customers, service providers, field engineers for the resolution of network issues.
Analyzing and creating report of incident/tickets handled by engineers, to improve efficiency in networking infrastructure.
Managing Team of 35 members and assisting them with troubleshooting issues.
Providing training for new onboarded engineers.
Building out technical documentation for process and infrastructure.
Worked as a shift lead in the project to solve customer escalation issues .
Knowledge of python programming.
Infosys Ltd, India (Apr 2013 – Jul 2021)
Client – Cisco support, BT support
Experienced on Cisco Switches like 2950, 2960, cisco L3 – 3750 series switches.
Experienced on Cisco Routers like 2800 and 3600 series.
Troubleshooting network slowness, accessibility issues to end users.
Configuring managed Customer routers as per customer requirement which involves routing protocols, HSRP, DHCP, NAT, access-lists.
Issue tracking, weekly and monthly status reports to client.
Documenting planned/unplanned outages and other learnings for further management.
Experience in configuration of site-to-site VPN, remote VPN.
Implementing, configuration and troubleshooting of customer devices.
Upgrading and backups of cisco router configuration files.
Experience in Cisco Wireless APS(2800 and 3800) and WLCs.
Experience on F5 load balancer and access list for providing access to customer websites.
Network Implementation and Operation on devices to figure out the errors using I20(implementation to operations) tool for new network device and de-allocation of devices
Experience in creating network diagrams on Microsoft Visio.
Commissioning and decommission of network devices of BT. Educational Qualifications:
Master of Computer science, Bharathiyar university Coimbatore (2018).
Bachelor of Computer science,PSGR krishnammal college Coimbatore (2012). Accomplishments:
ITIL 4 Foundation certified in IT service management (GR671493264GG).
Possess AWS cloud solution Architect leaning with Cognixia, India.
Contact this candidate