Dental Assistant Customer Service

Billy Joe Harrison, Jr.

Indianapolis, Indiana C :219-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS:

Hands-on professional Dental Assistant, specializing in patient customer care which includes attentiveness, empathy, and promoting a comfortable office environment. Utilizes up-to-date dental diagnostic and procedural equipment. Proficient in medical office management, problem-solving, scheduling, and organizational skills.

SKILLS:

Self-motivated/Self-starter; Extremely organized; Team leadership; Excellent communication skills; Dedicated; Adaptability/Flexibility; Customer Service oriented; Equipment sterilization; Caring and sensitive; Dental Radiography; X-Ray processing; Sanitation protocols; Treatment room setup; Detailed Oriented

EDUCATION/CERTIFICATION:

Remmington College – Certified Dental Assistant Program—May 2023 Donelson, TN

Ben Davis High School—General Studies Diploma—May 2011 Indianapolis, IN

EXPERIENCE:

Chic-fil-a – Crew Member, 10/2023-11/2023 Nashville, TN

Worked front counter, drive-thru, and other areas of the restaurant.

Worked as a team member to deliver superior customer service.

Took orders, prepared meals, and collected payments.

Collaborated with team members to complete task, exceed goals, and excel as a team.

Sylvan Smiles Dentistry- Intern, 08/2023-09/2023 Nashville, TN

Analyzed and worked with team to develop solutions to problems.

Sorted and organized files.

Participated in performing radiographs/X-rays on patients.

Interacted with patients as I setup equipment for hygienists and doctors.

Explored new technologies and approaches to dental assistant work.

Sanitized tools and wrapped them for future procedures.

Checkers- Shift Manager, 11/2022-10/2023 Nashville, TN

Led the day and evening shifts.

Assured daily registered balances.

Deposited correct amounts of money into the stores safe.

Assigned proper positions to employees for the success of the shift.

Responsible for inventory and count of all products and food.

Helped to assist employees with education, training, and development.

Opened and closed the restaurant as a keyholder.

Rescare Homecare- Medical Coach and Direct Support Professional, 04/2014 – 04/2020 Terrehaute, IN

Medical Coach and Direct Support Professional, 04/2020—04/2021 Indianapolis, IN

Ordered medication from different pharmacies for different patients.

Organized medication for the days and times the patients needed to take their medication.

Administered different medications to treat different conditions for the patients.

Supported the nurse of the facility to ensure the safety and reactions of patients and their conditions.

Escorted most patients to doctor appointments, grocery stores, and other businesses.

Drove patients to their jobs (if needed).

Facilitated recreation time with patients at parks, skating rinks, bowling alley etc.

Cooked meals for the patients.

Aided patients with their daily hygiene (i.e. physical dressing, brushing teeth etc.)

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