Customer Service Logistics Coordinator
Resume:
Charmaine Salais
*********.******@*****.***
Objective:
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to be success, and exceed in learning and advancing. Seeking a challenging position in an environment where I can best utilize my leadership skills. An opportunity that will challenge me further in personal and professional growth, while allowing me to contribute to the success with achievements and opportunities.
Education:
Roadmaster Trucking School June 2024
ASU West BAS courses Aug 2000-May 2006
Phoenix College Associates in Applied Science Massage Certified May 2000
Law Enforcement/Criminal Justice Certified 2008
Previous Work Experience:
Amazon (November 2023- Present)
Logistics Coordinator
•Monitor and Pilot Campaigns, Send out comps to DS and Vendors. Communication with Delivery station, vendors, and merchandisers. I assist and deliver day to day information to vendors and delivery stations. Manage and optimizing operations with accuracy to support HUB’s, possess strong analytical skills, attention to detail, and the ability to manage complex updates of transportation requirements and materials.
Valley Metro-Transdev
Driver (June 2023-November 2023)
Transport and pick up passengers from designated stops. Follow a route and make sure you are following the approximate arrival time at all locations. Follow safety regulations all traffic laws.
McKesson
Operations Supervisor (May 2018-June 2023)
• Monitor’s workload and assign daily work to front line staff to ensure productivity levels are achieved.
• Monitors telephone calls and reviews case documentation to ensure quality and accuracy of staff output.
• Provides daily operations support to effectively support escalated issues and complex cases referred from pharmacy specialists, reimbursement specialists, and customers. Works closely with McKesson Leadership to assure compliance is met with all government regulatory, anti-fraud, and abuse statutes. I supported ongoing Reimbursement activities and quality improvement efforts.
Amazon
Warehouse Associate/Supervisor (October 2017 to May 2018)
• Inbound department PA, Problem Solver, RSR, DA stow, Rambo Stow, Receive, Cubascan, Prep, Consolidation, ICQA Problem Solve, Ambassador, ISS Tickets, Outbound Pick, Pack, and Re-bin.
• Customer service and efficiency for customer satisfaction of product received and stowed. Assist team with planning, organizing, and directing daily warehouse activities
• Trained for mass move and collaborate product at high volume. Supervision of employees during peak season. Trains and manages performance of associates
Maricopa County Sheriff Office
Detention Officer (March 2014 to October 2017)
• Conduct security walks and head counts which involves standing, stair climbing, and walking for long periods of time.
• Perform facility and in mate cell searches which involves stooping, kneeling, crouching, laying down and
crawling under bunks, lifting, and climbing to reach all areas of the cell and facility including climbing ladders/stairs to reach overhead sky lights, attic crawl spaces, rooftops, etc.
• Monitor and control all activities regarding inmate movement which could include escorting/walking inmates
for long distances to various locations within or outside of the jail facility.
• Computer input and data entry, daily journal logs, process release forms and property forms for inmates. SIMS
work, bondsman process, court paperwork entry, JMS, customer service, answer phones from the public providing information for inmates in our custody.
Technical Experience/Skills:
- Class-A Tractor and Trailer 2024, Class-B Bus driver 2023, EMT trained, Defensive Tactical trained CPR/1st Responder, Microsoft Edge, Microsoft Visual C++2015, Toastmaster.
CHARMAINE SALAIS
*********.******@*****.***
CUSTOMER SERVICE SPECIALIST
Dear Hiring Manager,
I am writing to express my keen interest in the Customer Service Specialist position. With over 10 years of experience in customer-focused roles, including my recent position as a Logistics Coordinator at Amazon, 1 am well-prepared to contribute effectively to your team.
In my recent role at Amazon, 1 honed my skills in logistics and operations management, supervising teams to ensure top- notch customer service and efficiency. My background has equipped me with the essential skills required for a role in customer service, including advanced proficiency in administrative tasks and a deep commitment to customer satisfaction.
possess a strong set of skills that are perfectly aligned with the needs of a Customer Service Specialist. These include management, supervision, administrative expertise, logistics, operations, and customer service. My technical skills include Microsoft Edge and Microsoft Visual C++, and 1 am also trained in CPR and as a First Responder. My strengths lie in analytical skills, attention to detail, leadership, quality improvement, compliance, training, performance management, customer satisfaction, problem solving, and communication.
1 am excited about the opportunity to bring my unique expertise to your team, ensuring that customer satisfaction remains nigh and that your service standards are exceeded. I am eager to bring my background in logistics and customer service to your organization, contributing to successful outcomes and improved customer experiences
Thank you for considering my application. I look am reachable at your convenience for an interview. I look forward to the possibility of discussing how I can contribute to your team.
Charmaine Salais
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