Customer Service Dental Assistant

Jennifer Rivera

**** *. ******* *******, **. ****2

**********@*****.*** 312-***-****

Objective:

Obtain a position as a team player in a people oriented

organization where I can maximize my customer service

experience in a challenging environment to achieve the

corporate goals.

Education:

Illinois School of Health Careers, Chicago, IL

9/2007-6/2008

Dental assistant

East West University, Chicago, IL

9/2006-6/2007

English Major

Skills:

Customer Service

Account Receivable/Payable

Microsoft Office (Outlook, Excel, Word)

X-ray Development

Sterilize Instruments

Work Experience:

UIC College of Dentistry, Chicago, IL

1/2013- Present

Fiscal Clerk

Answer a high volume of phone calls on a daily basis- Collect

and Allocate payments- Verify patients eligibility of Medicaid

benefits- End of day reconciliation.

Modern Dental on Division, Chicago, IL

5/2012 - 11/2012

Office Clerk

Assisted with patients/procedures- Billing/Coding - Directed

phone calls - Insurance billing - Appeals of insurance denials —

Open and closed office.

Webster Dental Care, Skokie, IL

4/2011 — 4/2012

Front Desk Receptionist

Greeted and serviced patients - Directed phone calls — Assisted

with Patient accounts — Insurance Verification — Insurance

billing - Opened/Closed office.

Dr. Young and Associates, Oak Park, IL

5/2008- 3/2011

Dental Assistant

Directed phone calls - Sterilize instruments - Set up patient

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