Customer Service Insurance Sales

PAOLA GARAVITO

909-***-**** ️ ***********@*****.*** [Chino, CA]

Experienced sales and customer service professional with over 8 years in roles focused on building strong client relationships, leading teams, and achieving business goals. Skilled in problem-solving, staff development, and creating positive customer experiences. Seeking a career role to leverage my expertise in team leadership and customer engagement.

Professional Experience

Regional Manager

DC Holding Group 2014–2019

●Provided excellent service to both new and returning customers by listening to their needs and resolving issues.

●Developed and led sales initiatives that helped the team reach goals and enhance customer satisfaction.

●Supervised a team of 32 sales representatives and provided direct one on one training.

Insurance Sales & Assistant Recruiting Manager

Adriana’s Insurance / AGI 2019–2021

●Built and maintained strong relationships with clients through effective communication and personalized service.

●Oversaw hiring and training processes to ensure new employees were well-prepared and informed.

●Created efficient recruiting procedures, making it easier for the team to bring in qualified candidates and ensuring clear communication about job expectations.

Class A Driver (Local)

HLG Logistics / Swift Transportation 2020–2022

●Safely transported goods while following route schedules and adhering to safety standards.

●Regularly inspected and maintained equipment to ensure safe and reliable operation.

●Planned delivery routes based on regulations and customer needs, ensuring timely deliveries.

Fulfillment Associate

Amazon Distribution Center 2022–2023

●Prepared and packed customer orders, managing inventory levels and accuracy.

●Conducted quality checks to reduce errors and maintain high standards.

●Maintained a clean, organized workspace, contributing to a safe and efficient work environment.

Education

Riverside City College

Bachelor's Degree: Cyber Defense (In Progress)

Skills

●Customer Service Excellence

●Sales Program Development

●Team Leadership and Training

●Recruitment and Onboarding

●Problem Resolution

●Organizational Efficiency

References

Available upon request.

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