Certified Advanced Scrum Master (ITSM and Disaster Recovery)

JON WAITE

SUMMARY

Jon has a strong background in leading software development teams and implementing SAFe agile methodologies at Costco IT within Business Continuity and Disaster Recovery. His focus on accurate results, stakeholder confidence, and effective communication aligns well with Agile principles. Jon's proficiency in metrics using PowerBI visualizations and report production demonstrates his commitment to improving team health and achieving project goals. His innovative thinking and agile management style make him a valuable asset for a progressive team. He loves what he does and strives for methods that help in his ability to provide accurate results and analyses giving stakeholders confidence in the state of a given project.

SKILLS

•Writing & English Composition Skills (10+ years)

•Waterfall (10+ years)

•Agile (10+ years)

•SDLC (10+ years)

•User Acceptance Testing (10+ years)

•Business Requirements (10+ years)

•Jira (3 years)

•Business Analysis (3 years)

•Web Services (5 years)

•PowerBI (4 years)

•User Interface (UI) (10+ years)

•SQL (5 years)

•Test Cases (10+ years)

•Test Automation (10+ years)

•Azure (5 years)

•Azure DevOps (3 years)

•Service Now (6+ years)

•Mentoring other Scrum Masters

•Disaster Recovery and Business

Continuity (3+ years)

EDUCATION CERTIFICATIONS AND LICENSES

Bachelor's degree in English Composition/CS, University of Washington Seattle, WA Sep 1975 – Jun 1979

Certifications and Licenses

•Associate Business Continuity Professional (DRI International) - ABCP

•Advanced Scrum Master (Scrum Alliance) - ACSM

PROFESSIONAL EXPERIENCE

Costco Wholesale Issaquah, WA Jul 2018 – Present

Advanced ITSM Scrum Master - Disaster Recovery/Business Continuity (Feb 2023 – Present)

•As the Scrum Master for a small team of Business Continuity - Disaster Recovery Analysts, Jon drives Agile and Lean frameworks resulting in a team that achieves between 90% and 100% story delivery/predictability consistently across multiple sprints.

•As the team Scrum Master Jon leads the Disaster Recovery team to ensure compliance with Costco disaster recovery standards. His responsibilities include championing Costco’s disaster recovery and Digital Services crisis management processes. By partnering with stakeholders across the Digital Services organization, Jon helped to align recovery efforts and drive effective strategies to build Digital Services operational resiliency across all Costco systems.

•Jon removes organization impediments and clears roadblocks to enable the team to reach their goals.

•Leverages coaching, facilitation, and conflict resolution skills to serve the team effectively with tools Jon created in Google GSuite applications - including spreadsheets for checklist monitoring, story metrics and estimations.

•Conducts and participates in regular retrospectives to drive continuous improvement and foster a culture of learning and risk-taking.

•Implemented an Agile mindset by conducting burn-down chart reviews, team velocity and predictability analyses and continuous improvement (OKR) initiatives.

•Utilizes Service Now's Agile Template 2.0 to represent sprint progress in a Visual Task Board (VTB), queries/filters, and dashboards.

•Coordinates and delivers team sprint review presentations to upper management with the help of active team members.

Product Owner & Scrum Master 2 – InfoSecurity/IAM (Dec 2022 – Feb 2023)

•As a certified (Agile Alliance) Product Owner and servant leader of the IAM software development team (CSAT – CyberSecurity Automation Team), Jon acted as the liaison between IT teams to understand requirements for product features and prioritize the product roadmap.

•Jon created and developed the ADO (Azure DevOps) project required for organizing all project artifacts, including team working agreements, wiki, and code repositories.

•Jon organized the team ADO project to manage user stories via Epics and Features in alignment with team OKRs so that those statistics could be tracked.

•As a product owner, Jon created and maintained productive feedback relationships with project stakeholders.

•Jon is a proficient story-writer and practices clearly-written and concise user story creation complete with clear DOR (Definition of Ready) and DOD (Definition of Done) along with clear personification.

•Collaborates closely with Product Owner to define product backlog accuracy by 20%.

Product Owner/Scrum Master – InfoSecurity/IAM ( Jul 2021 – Dec 2022)

•As a Scrum Master and servant leader for a sharp team of software developers and testers in IAM (CSAT – CyberSecurity Automation Team), Jon has excelled at this role driving-home recently-implemented SAFe agile principles and values.

•Jon has successfully acquired knowledge agile frameworks and or methods (i.e. Scrum, Kanban), and drives software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.

•As Product Owner for the team previous to the Scrum Master role, Jon is adept at user story refinement, user story splitting, estimation, velocity, predictability, retrospection, and other Scrum techniques which he applies to his present role.

•Jon also has expertise in planning and problem solving with product management and delivery teams.

•Jon's work supported key IAM projects such as:

•Gateway Services (a self-service and automated solution to Active Directory management based on CRUD principles developed from the ground-up), including My Costco Account (a tool that empowers users to manage and maintain their own accounts & passwords as well as the ability to reset their passwords and empower Costco Service Desk).

•Jon also worked other IAM projects that support Active Directory operations from on-prem systems to Azure.

•Recently, Jon has taken on team management duties in lieu of missing management personnel. This is with the help of leadership further up the chain, which has helped to bridge the gap. This is successful due to the fact that Jon's team is among the first agile teams in IT to mature successfully to a form of self-management and organization.

Test Automation Analyst 3 (Jul 2018 – Jul 2021)

•As a Test Analyst developed C# test suites created with Ranorex to test My Costco Account (MCA), which is a self-service tool that enables users to manage and maintain their own corporate accounts and passwords which saves the service desk a lot of time and effort.

•Created and executed test suites for products used for company provisioning/governance and identity management such as ISIM (IBM Security Identity Manager), and SAP EWM (Extended Warehouse Management) services which works in conjunction with SAP HR (HCM) and ERP systems.

•Created and executed XML test suites to test and verify over 100 web services migrating from ADFS (retiring) to Azure in non-production and production over a DataPower Service Bus (web service provider).

•Created and executed test suites to assist with the CPM (Canadian Payroll Management) effort.

•Provided test evidence and statistics for all testing efforts.

Facebook (Contract) Seattle, WA Sep 2017 – Jul 2018

OTCC Test Analyst/QA Engineer

•As an OTCC (Oculus Test Case conversion) Analyst I managed hundreds of defects during the first release of the Oculus Go Virtual Reality Standalone Device and Operating System software.

•Developed and updated test cases for Oculus Go with appropriate review with product stakeholders, test case owners, and software/hardware development.

•Documented test procedures and process flows.

•Participated in all test runs. Write-up defects and general observations to review with product stakeholders and development.

•Created and presented sequence diagrams to demonstrate technical workflows.

•Organized and participated in daily triages in different product areas.

Expeditors International Seattle, WA Sep 2016 – Sep 2017

Senior QA Engineer III/Lead

•As a QA Engineering Lead, established and promoted agile working processes via the SAFe methodology and practices for both Development and QA for a shipping migration project (from Cobol to Java and Windows).

•Developed test automation platforms (Java, JavaScript, Jasmine, Selenium, HP ALM, etc.) to support active and regression testing, both for system components (web services, etc.) and integration testing.

•Developed procedural documentation where needed (SharePoint wiki).

•Established and maintained all QA approval processes in-step with Change Management Board procedures.

•Assisted with the development of a plugin for VSTS that facilitates the extraction of Cucumber feature files to actual test cases that can reside in VSTS for increased transparency and cataloging of automation test suites.

•Researched and developed proof of concepts for new tools for development and testing.

Additional Experience Available Upon Request

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