Special Projects Supervisor
Resume:
Jorge Roques
Providing excellence and efficiency in any environment.
Moreno Valley, CA
***********@*****.***
EXPERIENCE
Inland SoCal United Way, Riverside— Lead 2
February 2021 - PRESENT
Held multiple positions in the Rental Assistance department as I was promoted fairly quickly through the organization due to my diligence, work ethic, and ability to adapt quickly. Currently working as a Lead 2 for special projects which include but are not limited to:
● Managing invoice submission
● Review of documentation for application processing
● Leading a small team that processes applications to be sent for review and payment approval which would include 1:1 meetings with team members to resolve procedural gray areas or unique situations.
● Leading team meetings to ensure updated information is retained and fully understood by the team.
● Calling tenants or landlords to resolve disputes and answer general questions regarding their application or payment.
● Ensuring the accuracy and consistency of our payment records across 3 different systems
● Resolving payment discrepancies as they arise
● Coordinating with the organization’s website developer to implement changes to application payment information
● Investigation and often recalculation of rental ledgers in order to reach resolution to application payment disputes
● Reviewing and approving timecards
● Special project management including planning and delegation of duties and implementation of procedure for the most efficient means of completion
● Anticipating procedural shortcomings and identifying inaccuracies with procedure with regards to the overall goal of the Special Project Buffalo Wild Wings, Moreno Valley — Manager
September 2018 - March 2020
First management position. Started out as a server/bartender and was then promoted in December of 2018 after showing natural leadership and strong work ethic. Resigned due to the COVID 19 Pandemic. Duties as a manager included:
● Daily reconciliation of sales and accounting typically handling amounts of 4k to 27k depending on sales volume for the day SKILLS
High proficiency with
Microsoft products,
namely Excel and other
spreadsheet applications.
Ability to work alone with
minimal supervision or in
a team.
Able to assess procedures
and offer/implement
suggestions for efficiency
and streamlining of
process.
High proficiency with
manipulating PDFs in
Adobe Acrobat.
Able to manage both large
and small teams and
assess skill for each
member to maximize team
production.
High proficiency in
training team members to
their potential
Data management and
maintenance.
Reconciling
payables/ledgers
Problem solving for
procedural gray areas and
situations that had not
previously been
encountered.
● Schedule making
● Conflict resolution for both staff and customers
● Running the day-to-day operations
● Inventory and product ordering
● Training staff
● Planning for major sporting events
● Interviewing and onboarding
● Adapting to staff needs and relieving staff for unanticipated call offs which meant that I needed to be able to fill in for any staff position
(server, bartender, cook, host, etc)
Bright Now Dental, Eastvale — Front Desk Receptionist March 2012 - July 2014
This was my introduction into administration. As a front desk receptionist my duties included:
● Checking patients in/out of their appointment
● Collecting and reconciling payment and making payment arrangements
● Scheduling appointments over the phone and in person.
● Validating insurance and creating a breakdown of benefits for PPO insurance
● Having general knowledge of dentistry in order to explain dental health plans
Unfortunately I was eventually laid off due to outsourcing the majority of my duties to a call center.
Eleanor Roosevelt High School, Eastvale — Diploma
September 2005 - December 2008
Was the first graduating class in a new school in Eastvale. Was in honors classes for Physics and Mathematics. Sport awards for swim and wrestling
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