Customer Service

Sarah McWhirter

**** * ******** **. ***** Ana, California 92705 +171*-***-**** *********@*****.***

Personal Summary

Hardworking and friendly individual, over 6 years of customer service and restaurant experience. I have worked almost every position in the restaurant industry, and am always looking to move up in good company.

Skills

-Menu Memorization and Presentation - Warm and friendly

-Cool Under Pressure - Team Player

-Dining Room Cleaning and Upkeep - Energetic and Outgoing

-Age Verification - Servsafe Certified

-Conflict and Complaint Resolution - Adaptable and Flexible

Experience

1886 Brewing Company Mike Hernandez

Orange, CA September 2020 - Current

-Keep work areas clean, neat and organized to promote safety, productivity and team success.

-Bussed and reset tables to keep the dining room and work areas clean.

-Followed instructions and processes to maintain food and beverage integrity.

-Cultivated warm relationships with regular customers.

-Worked with a POS system to place orders, manage bills and handle complimentary items.

-Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeated business.

-Poured beer and wine, when assistance was needed.

-Checked identification for minimum age for sale of alcoholic beverages.

JOEY Newport Beach Matthew Groover

Newport Beach, CA December 2022 - October 2023

-Warmly greeted all guests with bubbles and a smile

-Maintained a clean and organized environment while simultaneously assisting guests

-Learned and adapted to a Canadian POS system

-Built trust and relationships with clientele on the daily

-Remained very detail oriented when it came to service setup and cleaning

Smoqued BBQ Mike Hernandez

Orange, CA June 2017 - September 2020

-Provided respectful and courteous bussing services while operating within active dining rooms.

-Answered customer questions about hours, seating and menu information.

-Supported servers, food runners and bussers with keeping the dining area ready for every guest.

-Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

-Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.

ALT Design Group Julia Caro

Irvine, CA July 2022 - December 2022

INTERNSHIP

-Ran errands to pick up tile, textiles, fabrics, samples, coffee, etc

-Took responsibility as a note taker when meeting with new clients and other designers

-Organized binders, office spaces, work spaces, and kept a clean environment

Zinqué Newport Beach

Lido Marina Village July 2024- September 2024

-Provided friendly counter service to customers on the weekdays, as well as full service on the weekends.

-Managed drinks, money, orders behind the bar, for ALL customers AND staff, individually for hours at a time

-(Similar working experience to 1886 + Smoqued+ JOEY)

-Gained more knowledge on face recognition

-Gained more barista/bartender experience

Education

-El Modena High School High School Diploma June 2020

-Orange Coast College AA Expected FALL 2024

-Cal State Long Beach TRANSFER 2025

Awards: Girl Scout Bronze Award: Planned an in-state international sing along and coordinated donations for charity Girl Scout Silver Award: Worked with a group to organize donations of children’s books, and a reading program

-Servsafe Certified

-Bar Smart Certified (IN PROGRESS)

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