Customer Service Branch Manager
Resume:
Marlana Rollins
Aurora, CO **017
*************@*****.***
Summary
Customer service professional standing firm on integrity, commitment, and accountability. Valued in understanding diverse cultural practices, skilled in developing strong client relationships, and dedicated to superior service. A team player committed to be an asset through service to both the team and clients, through initiative and humility. Seeking the opportunity to grow in a professional atmosphere with the responsibility of learning, engaging people, adapting, and applying knowledge obtained.
Professional Skills
Superior Customer Service
Exceptional Communication
Excellent Work Ethic
Strong Client Relations
Strong Interpersonal Skills
Mediation Capability
Team Building Expertise
Creative Problem Solver
Employee Coaching
Goal-Oriented
Training Program Development
Positive Attitude
Management
People-Oriented
Strong Sales Background
Friendly and Respectabl
Professional Experience
Labormax Staffing
Branch Manager/Assistant Manager/Account Manager: 2017-Present
Aurora, Colorado
Evaluate employee’s strengths and weaknesses to ensure stable job placement
Develop, initiate, and implement new strategies to better serve clients.
Manage client accounts effectively and efficiently by addressing and resolving all questions and concerns.
Forecast and track key account metrics.
Manage multiple projects simultaneously, while paying strict attention to detail.
Have landed concrete sales for the company while training and detailing personnel skills.
Executed weekly billing and invoicing previews and overviews with accuracy and effectiveness.
Branch under my management grossed more than $10,000/week for 50+ consistent weeks.
Catherines
Lead Sales Representative: 2012-2017
Aurora, Colorado
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Exceeded sales goals by 20% continually.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving customer problems promptly.
Routinely answered customer questions regarding merchandise and pricing.
Recommended, selected and helped locate and obtain out-of-stock products based on customer request.
Corefirst Bank and Trust
Branch Manager: 2005-2011
Aurora, Colorado
Equipped staff with necessary tools to service customers and exceed company expectations
Accountability in upholding the company standards in areas such as sales and branch objectives
Specialized in generating, retaining and expanding bank relationships with both current and potential clients.
Achieve and set higher sales targets by adopting innovative sales techniques.
Chase Bank
Commercial/Personal Teller: 2007-2008
Greenwood Village, Colorado
Handled all forms of transactions, processed both personal and commercial deposits, including large cash transactions
Received customer inquiries and referred service request to appropriate bank departments.
Work directly with both personal and commercial bankers, helping customers meet carious needs.
Always serviced customers with superior customer service and focused on the relationships with said customers.
Sold multiple accounts and managed said accounts throughout career in the company.
Commerce Bank
Vault Teller: 2004-2007
Aurora, Colorado
Operated bank vault, accurately counting and recording all monetary transactions occurring during daily bank operations.
Entrusted with the responsibility of training new tellers and supervising their growth and development.
Offered friendly, prompt, and efficient service to the customers, responding to their questions and concerns
Education
Manuel High School
High School Diploma
Denver, Colorado
Graduated May 1988
3.75 GPA
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