Customer Service Accounts Receivable
Resume:
Kimberly Ialacci
*****************@*****.***
Administrative & Customer Service Associate
Qualifications and Skills:
Expert in providing executive level office assistance and able to handle other aspects of the company. Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.
Familiar with developing and delivering monthly sales statements for management within tight deadlines. Wonderful with managing accounts receivable, generating invoices and monthly statements for clients. Excellent computer skills; proficient with Windows and Mac programs including: Microsoft Word, Microsoft Excel, and QuickBooks, PhotoShop and able to learn various systems quickly and easily. Proven ability to provide excellent support for executive-level staff including scheduling meetings, preparing travel arrangements, and managing all essential tasks.
Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner.
Professional Experience:
Medical Equipment Sales
03/2015 – 5/2017
American Equipment– Ft. Lauderdale, FL
Responsible for calling on Durable Medical Equipment stores, Veterans Hospitals, Nursing Homes, and Doctor's Offices. Called on patients and updated physicians in order to maintain patient compliance. Solicited services through referrals and Internet searches to expand client base and increase revenue. Consulted with clients to determine needs, promote services, and provide product solutions. Worked independently and as a team player to generate professional meetings with health-care professionals in order to sell medicinal products. Managed hospital and medical center accounts. Maintained good relationships with medical and administration staff. Followed up on all prospects and possible quality leads as directed by management. Strengthened relationships with all accounts.Attended company meetings, and provided updates and product briefings on different medical products and medicines. Familiar with Manage Care, Medicaid guidelines, coding and reimbursements Office Manager/ Human Resources
12/2009 – 6/2014
R&D Supply – Ocala, FL
Managed daily office tasks including: accounts receivable, and payable, daily bank deposits and account reconciliation, cash receipts, disbursements, finance charges, invoicing, purchase order and inventory verification. Enforce collection on delinquent accounts. Review corporate credit and financial histories as a requirement for new accounts or extending/increasing credit lines of potential and existing customers. Manage employee files, weekly payroll including all payroll garnishments, deductions and benefits, employee W-2 withholding. Customer Service Agent (Part-time/3rd Shift)
11/06 – 5/2009
Accounts Receivable/Customer Service/ Counter Sales 5/2005 - 12/2009
South Central PoolCorp - Ft. Lauderdale, FL
Called on and collected receivables. Provided customer service for specified pool builder and pool service customer base. Created invoices for equipment and chemicals. Tracked overdue accounts. Researched and resolved billing and collections disputes. Handled customer inquiries, complaints, and provided product recommendations. Managed high volume of calls and emails in a fast paced environment. Provided excellent customer service continuously and received many award letters recognizing my ability to go above and beyond for customers. Consistently meet or exceed customer and supervisory expectations. Demonstrated problem solving skills by diffusing difficult customer situations. Prepared daily cash deposits and completed cash control sheet. Assisted with weekly payroll for employees. Prepared and applied for permits, Notice of Commencements, etc. for units delivered.
Office Manager, A/R
02/2002 - 05/2005
Relli Technology - Boca Raton, FL
Collected receivables and recorded payments to customers’ accounts both domestic and internationally. Prepared daily cash deposits and completed cash control sheet. Answered calls and mail correspondence from customers as necessary. Replenished office/warehouse supplies. Answered multi-line phone system. Prepared management reports and monthly financial summaries using Microsoft Excel. Created invoices for both sales and rental equipment and tracked overdue accounts. Researched and resolved billing and collections disputes. Excelled within a fast-paced environment, continually taking on more responsibility. Contributed substantially to reducing outstanding accounts receivables through improved collections processes. Secretary/Receptionist
10/1998-1/2002
Century 21 - Boca Raton, FL
Answered multi-line phone system and roster falls to the correct agent or agent voicemail. Answered inquires for customers and obtained information for prospective clients, provided information regarding current properties available. Assisted agents by preparing flyers using PhotoShop software for all available properties and entering information into the MLS system for property sales and rentals. Recruited prospective agents to join our team of Realtors. Handled correspondence for agents and brokers. Education:
Marjory Stoneman Douglas HS
Diploma
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