Customer Service

Experience

ROWAN UNIVERSITY SCHOOL OF OSTEOPATHIC MEDICINE, MOUNT LAUREL, NJ 2013 to 2024t

Responsible for phone support in the customer Service Call Center

Revenue Cycle Department

Answer calls and respond to customer /patient questions/issue related to the account

Resolve outstanding balances, update accounts status in Centricity Business system, Athena, Epic and process payments/ Verification/Documentation and cover Front Desk.

BILLING ANALYST, SUNMED MEDICAL, MARLTON, NJ

2007 to 2010

Handled a broad scope of internal processes encompassing the daily management of billings, collections, reconciliation and month-end closings

Analyzed orders and followed up to ensure receipt of payment

Primary liaison between management, staff, suppliers and customers

Documented workflows and assisted in the training of staff members in the billing procedures

Addressed a wide range of issues requiring immediate attention and resolve

ADMISSION ADMINISTRATOR, COOPER RIVER NURSING HOME, CAMDEN, NJ

2003-2007

Led guided tours o

Contact this candidate