Service Representative Patient

Holly Allen

* * ****** ***, ***** Grove, IL ***** – 217-***-**** – ***.*******@*****.***

Experience

Call Center/Patient Service Representative

VitalSkin Dermatology, Urbana, IL

February 21st, 2024- Current

Answer phones. Create new patients in the EMR system. Cancel, reschedule & make appointments. Schedule surgeries. Take messages and send to the appropriate provider team. Fax paperwork. Enter & Update patient’s insurance information. Take cash, check, & credit card payments. Cover different locations when they are short staffed. Work with Microsoft Office, Excel and Teams.

Insurance Specialist/Patient Service Representative Dermatology

Christie Clinic, Champaign, IL

July 20th, 2021- July 21st, 2022

Work with insurance companies to obtain prior authorization for patient’s medications and treatments. Scheduled meetings with Providers and Drug Representatives. Meet with new Drug Representatives to discuss what their medications had to offer and then pass along the information to all the providers. Fax and file any submitted insurance authorization. Answer phone calls, schedule appointments, take payments, and entered new insurance information. I was an Epic Super User so I trained the staff on any new changes to the EMR. Handled opening and closing duties of the office. Worked with Microsoft Office, Excel, Powerpoint, and Teams.

Office Manager

Chris’ Water Gardens, Homer, IL

April 23rd, 2018- July 20th, 2021

Answer phone calls, emails, faxes and file paperwork. Sale products to customers. Bill customers for services rendered and take payments. Work in Quickbooks. Place orders and handle returns. Keep their website and Facebook account updated. Schedule education events and create PowerPoint presentations for these events. Create different designs of water features in Photoshop. Document all new customers and any work done on water features. Create all fliers for events and seasonal specials. Work in Microsoft programs. Update and install hard drives on computer. Open and close the office, and be on call when needed.

Retail Banker 1

Woodforest National Bank, Mattoon, IL

November 1st, 2017- April 23rd, 2018

Help customers make deposits. Open new accounts. Cash handling in large amounts. Answer phone calls, faxing and filing. Balance drawers and the vault. Reach out to local businesses about opening accounts. Reach out to customers about overdrawn accounts. Work with Western Union. Work with local charities. Open and close the bank.

Patient Service Representative I

Carle Physician Group, Mattoon, IL

March 15th, 2015 – July 8th, 2016

Obtain all prior authorizations for imaging, referrals and lab work for all patients seen in both Clinic and Convenient Care. Work with insurance companies over the phone and online. Fax and file paper work, answer phones. Schedule appointments, take payments, check patients in and out of appointments, able to multi-task. Work on Microsoft programs, Epic. Open and close Convenient Care.

Patient Service Representative II

Mills Breast Cancer Institute, Urbana, IL

Aug 15th, 2010- March 14th, 2015

Help patients schedule and coordinate multiple appointments with Medical Oncologists, Radiation Oncologists, and Surgeons, handle doctor’s personal schedules, obtain prior authorizations, file and fax paperwork, answer phones, take payments, work on Microsoft programs,, Epic, RIS, Aria and IC-Chart, ability to multi-task, in charge of Tumor Board discussion, was also trained as a Medical Assistant/ was a trainer, peer interviewer, medical terminology certification, CPR certified.

Bookkeeper

Farm and Fleet, Urbana, IL

April 24th, 2007 – Aug 13th, 2010

Help customers, closing and opening store, balance drawers, training cashiers, placing order, creating cashier schedules, fax and file paperwork, answer phones, Microsoft Word and Excel, inventory, restock shelves, help set and change sales/ was the highest Best Plan seller

Assistant Librarian

Homer Community Library, Homer, IL

June 2003 – Nov 2006

Helping customers check books in and out, answer phones, fax and file paperwork, worked with Inner Library Loan, collect overdue fees, count down drawer, faxing and filing paperwork, worked with Microsoft Word and Excel, inventory, open and close library

Education

Bachelor of Arts

Eastern Illinois University, Charleston, IL

May 6th, 2017

3.8 GPA, Deans List, Outstanding Senior Award, Irene Ryan Nominee, Member of the honor fraternity Alpha Psi Omega, Honorable mention at the Fall 2016 Literature Arts Symposium

Associates Degree in the Arts

Parkland Junior College, Champaign, IL

May 2009

3.9 GPA, Deans List

Communication

Can type 60 wpm. Taken & passed Medical Terrminology. Presented accepted research paper at the Literature Arts Symposium in the Fall of 2016, was a top finalist.

References

Tracy Phelps, Nursing Consultant with MacRx, CNA Instructor at Petersen Health Phone#- 217-***-****

Tami Schweighart- Rhodes, CMA at Carle Phone#- 217-***-****

ShayLyssa Alexander, PSR at Christie Clinic Phone#- 937-***-****

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