Technical Support Project Manager
Resume:
Bryan Harpster
EXPERIENCE SUMMARY
Network specialist and lead committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Over 16 years’ experience supporting financial, 3PL and Oil/Energy networks. Priority focus on troubleshooting and designing hardware, configuration and circuits with deep understanding of layer 1-7 technical support, often assisting via various network tools to help identify issues higher in the stack. Strong interpersonal skills thriving in a demanding environment.
SYSTEMS PROFICIENCY
Tools and Software: Wireshark, Smarts, EMS Network Monitoring, Service Now, Resolvit, Virtual Tech and Change, Infovista, Automation Via HPNA, HP NNM, Access Control Lists, as well as many other in-house tools.
Platforms: Cisco Meraki,Nexus and Catalyst, Juniper MX and SRX, Arista, F5 Big IP, Citrix Netscaler, Palo Alto, Checkpoint, HP, Riverbed, Cisco ISE, Motorlola WLC, Cisco WLC and Fortinet Firewalls.
EMPLOYMENT HISTORY
Tenaris 06/2022 – PresentNetwork Admin/Architect
Daily job functions as the North America team lead/project manager leading a team of 6 reporting to global directors for the planning and implementation of 2 seperate aquisitions bringing the outside networks up to current internal standards.
Rack consolidation of North America data centers as well as refresh, upgrade and migration from Cisco to Meraki SDWAN. Selection of hardware and vendor contracts across multiple platforms to lower cost and increase stability within the network infrastructure.
Federal Express Supply Chain 07/2019 – 10-2021 Senior Network Architect/Texas based HQ Network Manager
Support and upgrade for Apple, Dell, Verizon, T Mobile and AT&T warehouses.
As the North America network and project manager, led a team of 9 ensuring daily support metrics.
Rack consolidation of 3 North America data centers as well as refresh, upgrade and migration from Fortinet.
DXC, HP, AT&T 05/2018 –04/2019
Network Design for new customer implementation.
Rack consolidation of 6 overseas data centers as well as refresh, upgrade and migration from Fortinet to PAN 5220 PAN-OA 8.1
MedeAnalytics 12/2017 - 2/2018
Network design for new customer implementation
Lead Network engineer
IBM Verizon Dallas, TX 05/2017-10/2017
Vulnerability Threat Remediation Specialist
Installed software, modified and repaired hardware and resolved technical issues across global data centers and campus platforms.
Citigroup– Irving, TX 08/2008-03/2017
Senior Level 3 Technician, SME and Vice President
Led a global operations team supporting Trade Floors including NYSE, NASDAQ, CME, Eurex, Niko exchanges supporting both Commodity and Futures traders.
Performed root cause Problem Managment analysis for major incidents.
Maintenance, review, approval and execution of production changes.
Proactive analysis and planning of network environment rollouts including hardware, software, circuit, and capacity management.
Monitored production system environment via automated monitoring platforms.
Provided high level IT documentation to non-technical executives within the business.
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to requests for technical support assistance.
Met and exceeded company productivity goals for 8 years.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools and across multiple global network deployments.
Created cases and claims for damaged, lost or displaced equipment.
Researched, troubleshot and resolved complex network and application layer problems independently as well as in a collaborative effort.
Led and documented internal product training for call flow and network monitoring software.
Created and reviewed technical documentation and procedures for knowledge bases.
Effectively communicate issues and status updates with business/partner teams.
Provided on-call support for critical issues.
Disaster recovery design, testing, implementation and support.
CERTIFICATIONS (expired)
CCNA
CCIP
CCDP
CCVP
CCNP Switch
CCNP Router
JNCP
EIGRP Enhanced Internal BGP Border Gateway Protocol Network Networking Monitor Monitoring Wire shark TCP Transmission control protocol UDP User Datagram Protocol LAN Local Area Network WAN Wide Cisco Nexus Citrix Checkpoint RIP OSPF Open Shortest Path First Layer 1 2 3 Packet Capture Riverbed F5 Load Balancer Balance Security 650*-****-**** 500*-****-**** 2k 4k 5k 7k 9k Fex IP VoIP Voice Over GRE VTM Vulnerability Threat Management VTY AAA Juniper MX RX SRX Palo Alto Pan Firewall Router route Routing Switch Switching Problem Management Project Incident VPN, GRE, IPSEC, AAA, Radius, VRF, VRRP, STP, RSTP, QoS, MPLS, VXLAN, VTEP, SPINE, LEAF, TACACS, project, analyst, engineer, design, architect, MPLS, Cisco, Juniper, Palo Alto, Fortinet, Riverbed, F5, Citrix, BIP, Netscaler, ASM, LTM, Nexus, Catalyst, Netbrain, Solarwinds, Service Now, Network, Operations, Data Center, Enterprise, Campus, Branch, T1, T3, LAN, WAN, WLAN, Carrier, Fiber, OC48, OC192, Backbone, Fabric, Overlay, Underlay, Wireshark, Packet Capture, Analysis, Voice, VoIP, Wireless, ASA, Netgen
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