Administrative Assistant Customer Service

Felicia Maszczak

York, PA *****

*******.********@*****.***

+1 717 -577-2150

Work Experience

Terminal Clerk II

Estes Express-Harrisburg/York, PA

August 12,2024- Present

AS400, NCAD scheduling, scheduling pick ups, answering phones & emails in a timely manner, scheduling delivery appointments.

Administrative Assistant

ARMADA-Greencastle, PA

March 2015 to November 2016

Shipping and receiving delivery, scheduling inbound and outbound loads, planning and booking loads,

OSDs, BOLs, answering phones, inventory, answering emails, faxing. Fleet Service Clerk

Mountain Intermodal, Inc-East Stroudsburg, PA

February 2012 to November 2014

Organized Owner Operator documents, answering phones and emails, documenting paper and electronic

log sheets, organizing driver orientations

Retail Sales Associate

Paradise Stream resort-Cresco, PA

March 2010 to March 2012

Opening and closing store

Inventory ordering

Stocking shelves

Cashier

Closing out daily receipts

Cashier/Customer Service

Lewis Market-Mountainhome, PA

June 2007 to March 2009

Cashier

Customer Service

Deli Clerk

School Bus Driver

LAIDLAW TRANSIT-Lincoln Park, NJ

August 2003 to June 2006

Transported precious cargo to and from school

Mapped routes

Dispatched when needed

Education

GED

Passaic Valley High School - Little Falls, NJ

September 1987 to June 1991

Skills

• Multitasking

• Employee Orientation

• Administrative Experience

• Event Planning

• Shipping & Receiving

• Microsoft Outlook

• Dispatching

• Computer skills

• English

• Communication skills

• Typing

• Office experience

• Sales

• Calendar management

• Personal assistant experience

• Google Suite

• Office management

• Business development

• Account management

• Clerical experience

• Multi-line phone systems

• Google Docs

• School Bus Driving

Certifications and Licenses

Driver's License

Assessments

Administrative assistant/receptionist — Proficient May 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Time management skills — Proficient

June 2024

Managing one's own time to complete tasks quickly and efficiently Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

May 2024

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Data entry: Attention to detail — Proficient

June 2024

Maintaining data integrity by detecting errors

Full results: Proficient

Office manager — Proficient

May 2024

Scheduling and budgeting

Full results: Proficient

Working with MS Word documents — Proficient

June 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Medical receptionist skills — Proficient

May 2024

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Food service: Customer situations — Proficient

May 2024

Identifying and addressing customer needs in a food service setting Full results: Proficient

Recruiting — Proficient

June 2024

Managing the candidate sourcing and selection process Full results: Proficient

Customer service — Proficient

May 2024

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

June 2024

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

May 2024

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

June 2024

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

June 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Managing accounts in QuickBooks — Proficient

May 2024

Using QuickBooks software to manage business financials Full results: Proficient

Retail management — Proficient

July 2024

Managing staff, customer relationships, and finances in a retail environment Full results: Proficient

Attention to detail — Proficient

May 2024

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Proficient

Teamwork: Interpersonal skills — Proficient

June 2024

Responding to challenging team situations at work

Full results: Proficient

Scheduling — Proficient

May 2024

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

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