Salesforce Com Developer

Venkata S Guduru

Salesforce Developer

Email: ************@*****.***

Phone: +1-316-***-****

www.linkedin.com/in/venkata-v-7936bb2a2/

www.salesforce.com/trailblazer/gsandeep17

Experienced Certified Salesforce Professional with 6+ years of professional IT experience in Salesforce.com (SFDC) as Lightning Developer and Administrator with 5x Salesforce certified professional Skilled in Salesforce CRM working across various SFDC implementations covering Sales Cloud, Service Cloud & Marketing Cloud applications.

Strong IT experience as CRM developer that includes all phases of Design, Development, UAT and maintaining Product & Business applications including Cloud Based, Web Applications (Lightning Aura Framework and Lightning web components), Web Services, Client-Server applications.

Professional Summary:

Experience in Salesforce.com, Force.com, Salesforce.com Development using Apex Classes, Triggers, Batch Apex, Test Classes, Lightning flows, Lightning web components, Web Service APIs.

Proven ability to prioritize and manage case queues effectively, ensuring timely resolution of customer inquiries and support requests.

Experience in integrating salesforce.com application with other internal/external applications using REST based web services.

Developed custom LWCs to enhance the user interface and user experience of Salesforce applications.

Created different Lighting Components (Aura and Web) and Complex Visual flows for Proposal Management, Assortment Management and Catalog Automation.

Implementation of Lightning flows covering screen flow, Auto-launch flow, record-triggered flow (Before and after), Scheduled flows.

Implemented Lightning Flow's declarative capabilities to interact with Salesforce data, including querying and updating records, performing calculations, and invoking Apex code when necessary.

Integrated Lightning Flows with Lightning Web Components (LWCs) to provide a seamless user interface by using displaying dynamic data, performing validations, or triggering custom actions.

Implemented custom methods in LWCs to encapsulate complex rendering logic or behavior, promoting reusability and maintaining clean and modular code.

Worked closely with UI/UX designers and product owners to understand communication requirements and implement intuitive and seamless user interactions within Lightning Web Components.

Strong knowledge & experience working in teams implementing Agile and Scrum Methodologies.

Experience in migrating data from legacy systems to Salesforce using Apex Data Loader Work Bench and Demand Tools.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Extensive experience in designing Data Model, Custom Objects, Custom fields, buttons, links, Record types, Page layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validating Rules.

Proficiency in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Created lightning Apps, Lightning Record pages, App Page using lightning App builder and lightning component features on Salesforce platform.

Experienced in production support to provide L2 Support, Monitor, and assist team on 24/7 support.

Build technical documentation and develop run down flow for project execution, Responsible for functional reviews and technical reviews and on time deployment.

Active participation in the Sprint grooming along with PO, BA, Architect, UX designer testing lead, Scrum Master & PM and make sure the requirement is technically feasible.

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

Salesforce Platform App Builder

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Technical skills:

Salesforce.com

Salesforce Lightning, Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Migration.

SFDC Tools

Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

CRM Applications

Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console.

Data Migration Tools

Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader.

Programming Languages

Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

Configuration Skills

Workflow: time-dependent actions, Process Builders, Visual Flow, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management

Waterfall, Agile, SDLC.

Other Technologies

Eclipse, Visual Studio VS Code, Apex, Java, SOQL, Visualforce, Lighting Design, Sales Cloud, Service Cloud.

Operating Systems

Windows Variants, Unix.

Education:

B. Tech in Mechanical Engineering from K.L University, India, 2016.

Master’s in Business Analytics from Wichita State University, USA, 2023.

PROFESSIONAL EXPERIENCE

Role: Sr. Salesforce Developer July 2023 – Present

Employer : Sunlight Technologies Inc, Atlanta, GA

Responsibilities:

Requirements gathering, Analyzing and preparing functional and technical design documents.

Involved in End-to-End requirement analysis, design, development, and implementation with Salesforce CRM.

Supporting business enhancements supporting the sales teams through Sales Cloud making changes such as Prep sheets, goal planning and new fields.

Developing Various Apex classes, Controller classes, Apex Triggers, Lightning Components to implement business logic.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Experience implementing Salesforce Territory Planning/Maps to optimize sales territories and improve sales strategy execution.

Configuring and using Salesforce CRM Analytics (formerly Einstein Analytics) to provide actionable insights through advanced reporting and dashboards.

Experienced in leveraging DevOps practices and tools such as GitLab CI/CD, Jenkins, Shell Scripting, and AutoRabit for efficient and automated Salesforce deployments.

Built the lightning components for the communities and developed UI Changes for the Lightning Components.

Developing Meta data table concepts, custom related lists, Visualforce pages, lightning components, Apex controllers and test classes for various functional needs in applications.

Enable Aura Framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Configured Service Cloud console for internal support agents for case support.

Extensively used REST APIs for integration between Salesforce and on-premise systems.

Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Utilized Visual Studio Code( VS Code) for efficient Apex coding and Lightning component development.

Experience in Apex Classes, Apex Triggers, Apex controllers and controller extensions and Apex Test Methods.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Worked on various Salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.

Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Used Data loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Configured Reports for custom objects and associated them to Dashboard.

Environment: Salesforce.com, Salesforce Lightning, Force.com, APEX, Triggers, Controllers, Sales Cloud, Service Cloud, Data Loader, Dashboards, Custom Objects, SOSL, SOQL, Rest API, Dynamic APEX, Batch APEX, HTML5, CSS3, Roles, Accounts, Workflow Rules, Objects, Windows.

Role: Salesforce Developer Sep 2020 – July 2021

Employer : Cognizant Technologies, Hyderabad

Project: Direct-to-Consumer & International

Responsibilities:

Designed, developed, and maintained custom Salesforce applications using Apex, Visualforce, and Lightning Components to meet business requirements.

Experienced in developing, customizing, testing, and deploying Salesforce Sales Cloud and Service Cloud applications using Agile Development Methodology for Walt Disney.

Implemented Skuid UI for Salesforce to develop custom user interfaces and streamline workflows for Walt Disney project.

Leveraged Skuid's data integration capabilities to integrate Salesforce data with other systems and platforms used by Walt Disney.

Designed and developed complex Skuid pages, including custom components and actions, to meet the unique requirements of Walt Disney's sales and marketing teams.

Configured and enforced MFA requirement for all development partners and admin accounts in Salesforce, ensuring platform security and protecting sensitive data.

Utilized Visual Studio Code (VS Code) to develop custom Apex solutions and Lightning components tailored to project requirements.

Proficient in Salesforce configuration, administration, reporting, and data migration, delivering continuing support to meet business needs at Walt Disney.

Expertise in creating modern enterprise Lightning apps, Lightning Components, and using the Lightning Design System and Lightning App Builder to enhance the user interface and interaction at Walt Disney.

Experience in using Data Loader to upload data in CSV files into Salesforce.com, ensuring data correctness and accuracy for Walt Disney.

Developed custom reports and dashboards to provide insights into sales and marketing performance, customer behavior, and operational efficiency.

Implemented security and access controls for Salesforce applications to ensure data privacy and compliance with company policies and regulations.

Worked in Agile development environments, participating in sprint planning, stand-up meetings, and retrospectives.

Provided technical support and troubleshooting for Salesforce applications, resolving issues, and improving performance.

Documented technical designs, code changes, and release notes to ensure effective knowledge transfer and collaboration among team members.

Conducted testing, debugging, and performance optimization to ensure the Skuid UI solutions were reliable and scalable.

Provided training and support to Walt Disney's sales and marketing teams to ensure they were comfortable using the new Skuid UI Salesforce solutions, resulting in increased productivity and efficiency.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Worked on all salesforce features including knowledge, Custom Lightning Interaction Log. Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Utilized force.com developer toolkit for visual force pages, apex classes, controllers, and triggers, ensuring seamless custom business logic development.

Created comprehensive unit test cases to eliminate duplications and validate business logic accuracy.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Environment: Salesforce.com platform, Lightning, Aura, LWC, Apex, Force.com, Visual Force (Pages, Component & Controllers), Data Loader, Dataloader.io, HTML, Java Script, CSS, jQuery, Salesforce DX, Visual Studio code, Service Cloud, Continuous Integration, Eclipse, Apex Explorer.

Role: Salesforce Developer Aug 2019 – Aug 2020

Employer: CTM Solutions, Hyderabad, India

Project: Northeast Operations: (North-East University)

Responsibilities:

Involved in various phases of Software Development Life Cycle (SDLC) of the application like requirements gathering, Design, Analysis and Code development.

Collaborated with NE University stakeholders to gather requirements and ensure that Salesforce applications met the needs of the University.

Prepared Technical Design Documents and deployment plans as per user stories and bugs.

Developed and customized Salesforce applications using Apex, Visualforce, and Lightning Components to meet the specific business requirements of NE University.

Conducted code reviews, testing, and debugging to ensure that Salesforce applications were high-quality and performant.

Designed and implemented custom workflows and automation processes to streamline admissions and enrollment procedures.

Configured administration setup, including creation of Users, Profiles, Roles, and Permission Sets.

Developed and implemented data migration strategies to move legacy data to Salesforce.

Utilized email marketing tools to create and manage email campaigns, increasing engagement and conversions.

Created validation rules, workflow rules, and formula fields to automate processes and maintain data quality.

Worked with NE University's IT team to integrate Salesforce with other systems, such as the university's student information system, to ensure a seamless user experience.

Designed and implemented custom reports and dashboards to provide real-time analytics on student data, course data, enrollment figures, and other relevant metrics.

Used Salesforce sites functionality for the complete deliverables of the NE University project.

Wrote test classes to cover Apex code with positive and negative scenarios and achieved over 75% code coverage.

Responsible for implementing APEX (Salesforce) based RESTFUL Services for providing bi-directional integration between Salesforce (Cloud Platform) and Documentum (On-Premises Application).

Responsible for setting up Oath to enable external client applications to communicate with SFDC platform.

Customized the views by using custom Visualforce pages and Standard Apex Controllers.

Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.

Interacted with users during testing & analysis, designed & executed test plans and delivered a quality solution.

Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.

Deployed Apex using Force.com IDE Force.com Migration Tool and Web Services API.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Manage all apex code modifications based on business requirements for the entirety of the project.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Resolve the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex, SOQL, SOSL, Data Loader, Eclipse, Ant.

Role: Salesforce Admin/ Developer Jun 2016 - July 2019

Employer: CTM Solutions, Hyderabad, India

Health Management: Worked for Insurance Company

Responsibilities:

Collaborated with business analysts, project managers, and other stakeholders to gather requirements and ensure that Salesforce applications met the needs of the business.

Prepared Technical Design Documents and deployment plans as per user stories and bugs.

Developed and customized Salesforce applications using Apex, Visualforce, Lightning Components, and other development tools to meet specific business requirements.

Implemented triggers and Batch apex for auto-generation of invoices.

Created validation rules, workflow rules, and formula fields.

Used workflows, validation rules, email alerts, and process builders in my project work. Used process builder to invoke lightning flow builder and sent email using it.

Participated in change management efforts to implement better practices and new processes.

Worked on complete phase of agile methodology in sprints from design to SIT, UAT, and production deployment.

Conducted code reviews, testing, and debugging to ensure that Salesforce applications were high-quality and performant.

Configured administration setup, including creation of Users, Profiles, Roles, and Permission Sets.

Integrated Salesforce with electronic medical record (EMR) systems such as Epic or Cerner, ensuring HIPAA-compliance.

Designed and implemented custom reports and dashboards to provide real-time analytics on claim data, patient data, and other relevant metrics.

Wrote test classes to cover my apex code with positive and negative scenarios of assert with more than 75% code coverage and followed best practices of test setup and test data factory.

Deployment using CI CD using Jenkins.

Used workbench for data migration and export and XML generation and querying upon different objects. Used Data import wizard and data loader to import metadata into Salesforce.

Created use case diagrams to facilitate requirements gathering process and ensuring documentation.

Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex, SOQL, SOSL, Data Loader, Eclipse.

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