Customer Support Substitute Teacher

Meenakshi Sharma

**** ******** ***** **** *****

North Carolina

Mobile: 781-***-****

Email: *******.*****@*****.***

Objective:

Motivated and adaptable individual with a passion for fostering a positive learning environment. Versatile professional with a strong desire to transition into a new career path. Seeking an opportunity that leverages my transferable skills, passion, and commitment to excel in a different industry or role. A highly adaptable and results-driven professional with a diverse background encompassing sales trainer, customer support executive and substitute teacher. Proven ability to learn quickly, communicate effectively, and excel in challenging environments. Eager to embrace new challenges and bring a fresh perspective to a new career.

Education:

Effective Substitute Teacher Training (V19)- Mar 2020

Salesforce Administration Training

Masters in Business Administration (Insurance)

Bachelor of Education (Arts)

Certified “Soft Skill Trainer” from Icon Academy,

Skills:

Insurance product knowledge

Training program development

Classroom and e-learning instruction

Performance evaluation

Communication and presentation skills

Customer service

Effective communication

Conflict resolution

Multitasking and organization

Good understanding of Microsoft Office Applications and Internet applications

Technology integration

Adaptability and flexibility

Worked in Aon Insurance as enrollment benefit counselor

• Elevate the benefit knowledge and enrollment experience of the nation’s workforce

• Communicate and enroll multiple cases

• Explain and enroll employees in core benefits and voluntary benefits.

• Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times

. • Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer, Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.

• Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed

. • Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.

• Follow call Thank you process, Complete the Daily Counselor Reporting duties

• Provide suggestions to improve virtual enrollment experience.

Experience (Substitute Teacher, wake county public school since Mar 2020)

Implemented lesson plans and maintained classroom routines in various subject areas and grade levels.

Provided individualized support to students with diverse learning needs, ensuring their engagement and understanding.

Managed classroom behavior and enforced school policies, creating a positive and respectful learning environment.

Collaborated with permanent teachers and staff to ensure seamless transitions and continuity of instruction.

Utilized technology effectively to enhance learning experiences and engage students in interactive activities.

Maintained accurate records of student attendance, behavior, and academic progress.

Communicated with parents and caregivers regarding student performance and any pertinent information.

Followed lesson plans and delivered engaging instruction to students, promoting active participation and critical thinking.

Managed classroom dynamics, effectively addressing behavioral issues and fostering a positive classroom environment.

Assisted students with assignments and provided guidance in understanding subject matter.

Collaborated with colleagues to ensure a smooth transition between substitute assignments.

Utilized technology resources to enhance learning experiences and facilitate student engagement

Communicated with regular classroom teachers to exchange information about student progress and classroom activities.

Customer Support Executive (Verizon)

Provide top-notch customer support through inbound and outbound phone calls, addressing inquiries, resolving issues, and offering solutions.

Demonstrate deep product knowledge and the ability to explain complex concepts in a clear and understandable manner.

Actively listen to customer concerns, empathize, and work towards prompt and effective issue resolution.

Meet or exceed established performance targets for call quality, customer satisfaction, and resolution times.

Collaborate with cross-functional teams to escalate and resolve complex customer issues.

Maintain accurate and detailed records of customer interactions in the CRM system.

Continuously improve service quality by staying updated on product offerings, policies, and industry trends.

Handled customer inquiries and resolved issues via phone, email, and chat support channels.

Assisted customers in navigating the company's website and online services.

Processed customer orders, returns, and exchanges efficiently.

Collaborated with the team to identify areas for process improvement, leading to a 20% reduction in customer complaints.

Achieved a high customer satisfaction rating based on post-interaction surveys.

Insurance Trainer:-

Develop and deliver comprehensive training programs for insurance agents and underwriters, covering topics such as policy knowledge, sales techniques, compliance, and customer service.

Conduct needs assessments to identify training gaps and customize training content accordingly.

Utilize a variety of training methods, including classroom instruction, e-learning modules, and hands-on exercises, to accommodate different learning styles.

Monitor and evaluate the performance of trainees through assessments, quizzes, and practical exercises.

Stay current with industry trends, regulatory changes, and updates in insurance products to ensure training materials are up-to-date.

Collaborate with department heads and managers to address specific training needs and goals.

Provide ongoing coaching and support to trainees, including feedback and performance improvement plans when necessary.

Sold various insurance products, including life, health, auto, and property insurance, to clients.

Conducted thorough insurance needs assessments and provided tailored insurance solutions to meet clients' needs.

Maintained a high level of product knowledge and stayed informed about industry regulations.

Built and maintained strong client relationships, resulting in a high client retention rate.

Achieved and exceeded sales targets consistently.

Personal Details:

Date of Birth:- April 4 1985

Hobbies:- Music, dancing, reading motivational articles, exploring places

Languages known: - English and Hindi

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