United States Substitute Teacher

CHERYL A. ROBINSON, M.ED

*** *********, ***. *** ***** Stream, IL 60188 630-***-****

***********@*****.***

Country of Citizenship: United States of America

WORK EXPERIENCE

Lindop Elementary School 9-2023/5-2024

Teacher Hours per week: 40

Developed and delivered structured lessons while cultivating an environment of positive social development. Researched and vetted educational materials and integrated digital media to support and enhance curriculum. Guided digital instruction using Mac’s, I pad’s, Chromebooks. Reviewed student IEP’s, and diagnostic results as a basis for differentiated instruction and student group assignments. Evaluated individual student progress, graded and recorded assignments. Communicated with parents, guardians and community stakeholders regarding student progress. Collaborated with colleagues, parents and other stakeholders on school and community projects.

West Chicago School District 33 9-2022/3-2023

Building Substitute Teacher Hours per week: 37.5

Engaged Digital Resources to increase comprehension and learning.

Guided student behavior to meet established expectations.

Executed lesson plans and reported student accomplishments.

Kelly Services 3-2021/6-2022

Substitute Teacher Hours per week: 37.5

United States Department of Commerce – Census Bureau 10-2019/1-2021

IT Specialist II, Regional Headquarters Hours per week: 40

Grade Level: GS-9

Resolved end-user hardware/software interoperability problems for headquarters and field staff.

Communicated with and directed satellite office management staff.

Coordinated work schedules at satellite offices and hosted weekly meetings.

Updated databases, Excel spreadsheets and generated corresponding reports.

Managed network accounts granted and removed access rights.

Updated Active Directory and telephone directory system.

Recorded service calls using the BMC Remedy database system.

Performed IT Administrative support i.e., passwords, granting limiting and terminating end-user access.

Controlled network printer services using Print Management on Print Server console.

Employed excellent communication skills to support internal and external customers.

Monitored and controlled equipment and system distribution and collection at satellite offices.

Installed and configured new or modified hardware and applications software.

Supervised three satellite office managers and oversaw technical operations remotely.

Medix at Rush Copley Hospital, Aurora, IL 4-2018/10-2019

IT Specialist Hours per week: 40

Contributed to system conversion to EPIC medical software system.

Performed root-cause analysis and delivered timely resolutions for EPIC, and other Clinical software and hardware problems.

Reset AS400 server system facilitating end-user access.

Guided users through use and optimization of new EPIC patient management system.

Performed nightly AS400 system backups.

Updated Remedy knowledge base.

DuPage County ROE, IL 9-2017/4-2018

Substitute Teacher Hours per week: 21-37.5

Description provided above.

Bellwood School District 88, Bellwood, IL 8- 2016/6-2017

Technology Integration Specialist/Database Analyst Hours per week: 37.5

Trained staff and students on utilizing and integrating technology with standard curriculum.

Coordinated and facilitated hardware and software issue resolution.

Recommended software and hardware improvements and upgrades to Directors.

Introduced and supervised STEM projects expanding knowledge of core curriculum subjects.

Updated MAP and PARC databases and generated reports ensuring accuracy and efficiency.

Met with Information Technology, Curriculum Directors, and IT team to plan and execute projects.

Installed hardware and software upgrades.

Tec Services, Naperville, IL 7-2015/8-2016

IT Project Manager Hours per week: 40

Managed project-related activities including:

Created and managed project documentation including project plans, schedules, and deliverables.

Met with clients, identified needs, determined feasibility, negotiated scope, and created Statements of Work.

Coordinated outside vendor operations.

Developed relationships with stakeholders which facilitated conflict resolution.

Demonstrated excellent customer service, which improved external and internal communication.

Trained interns on customer service and defining client needs while linking software capabilities.

Berkeley School District 87, Berkeley, IL 12-2014/6-2015

Technology Instructor and IT support Hours per week: 37.5

Prepared and executed lessons on Microsoft Suite, digital citizenship, and research.

Collaborated with teams that facilitated technology integration that supported the curriculum.

Designed school’s Symbaloo web mix interface to guide students to specific digital resources.

Provided staff/parent workshops increasing use of technology throughout the school community.

Maintained computer system for the entire school resolving hardware and software problems as needed.

SMaRT Technology Services, Chicago, IL 8-2013/10-2014

Help Desk/Technical Support, CPS’s Hours per week: 40

Delivered excellent customer service while resolving approximately 50 service request calls per day. Diagnosed end-user hardware/software, and network connectivity issues in Windows 7 and 10 environments.

Managed user connectivity and access using Active Directory, VPN-Oracle, and SQL.

Administered Google email accounts established passwords and updated client data.

Resolved problems in Impact (Instructional Management Program), Gradebook, ERP.

Documented incidents and resolutions using Remedy and updated system knowledge base.

Chicago and Cicero Public Schools, Chicago/Cicero IL 9-2002/6-2013

Technology Coordinator/Computer-Media Science Teacher Hours per week: 37.5

Supervised deployment of approximately 500+ systems introducing new wireless technology and telecommunication/infrastructure within CPS.

Identified and hired vendors that met and implemented project goals and objectives.

Collaborated with IT Director and Administrators on software and hardware enhancements.

Communicated with external vendors and central headquarters IT directors.

Supervised and trained Assistants and faculty on the operation of new technology tools.

Executed technical troubleshooting on networks, servers, computers, printers, and videos.

Diagnosed and resolved service requests and facilitated escalations.

Developed and presented workshops that informed stakeholders of new digital resources.

Cultivated and integrated STEM media-center curriculum and created After School STEM Program.

EDUCATION

Information Technology Career Lab – Chicago, IL

Cisco Certified Network Associate and Technician – Routing and Switching -CCNA, CCENT

Microsoft Certified Professional – Windows 10, Active Directory and Azure

Illinois Institute of Technology - Chicago, IL

Certificate of IT Project Management

Concordia University- Chicago, IL

Master Professional Leadership

DePaul University, Chicago, IL

Master Education

Roosevelt University, Chicago, IL

Bachelor Computer Science

ADDITIONAL INFORMATION

Skilled US veteran and educator with 10 + years of experience developing and implementing strategic plans that support the achievement of targeted goals.

MILITARY SERVICE

Illinois Army National Guard Veteran - Honorable Discharge

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