Front Desk Customer Service
Resume:
Qiana Walker
Houston, TX *****
*****.******@*****.***
Dedicated and technically skilled professional with a versatile administrative support skill set developed through experience as an business office specialist, receptionist, front desk clerk. Proficient in resolving challenges with innovative solutions, pay close attention to detail, and team oriented. Possess advanced computer skills in MS office suites and QuickBooks. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Supervisor/Manager on Duty
Holiday Inn Express and Suites-Houston, TX
August 2023 to Present
Scheduling, check in/out, balances all inventory,high balances, customer service, problem solving and correction
Front Desk Agent
Hilton Homewood Suites-Houston, TX
January 2019 to Present
Check ins/outs, answering phones,cash draw, insurance verification and customer services Activities Assistant
Silverado-Houston, TX
November 2016 to Present
Assist Director of Residents Engagements with preparation for residents.
● Transport residents to and from activities and other events.
● Work to engage residents to participating in the activities which best meet residents needs
● Assist resident with social activities on and off site.
● Work with team members from other departments in a collaborative way.
● Preform all related duties as assigned.
Receptionist
Brookdale Willowbrook Place-Houston, TX
November 2013 to September 2016
Managed all new resident and family facility tours looking for placement and prepared visitor information packets
● Answered incoming calls and transferred to appropriate person
● Handled incoming and outgoing mail and printed daily lunch and dinner menus for the residents
● Maintained and corrected the resident database for changes and provided resident information to family members
● Ensured resident safety by monitoring all hallways for accidents or resident issues Business Office Specialist
Lakeside Behavioral Healthcare-Orlando, FL
September 2007 to March 2011
Greeted clients, processed paperwork for their appointments, prepared paperwork for their insurance, and entered all information into an electronic database
● Processed admissions of involuntary patients
● Updated all medical record transactions each night into the master database
● Answered and re-routed incoming phone calls; also provided customer service to the callers Front Desk Clerk
Howard Johnson-Orlando, FL
May 2006 to February 2007
Greeted guests and processed hotel check ins/outs
● Answered and re-routed incoming phone calls; also provided customer service to the callers and hotel guests handling problem or issues
Front Office Supervisor
St. Louis & St. Annette Marie Hotels-New Orleans, LA February 2003 to August 2005
Greeted guests and processed hotel check ins/outs
● Answered and re-routed incoming phone calls; also provided customer service to the callers and hotel guests
● Coordinated group events for special functions at the hotel Education
High school diploma
John McDonald High School - New Orleans, LA
Skills
• Bookkeeping
• Accounts Payable
• Insurance verification
• Electronic billing
• Cash handling
• Written and verbal communication skills
• Exceptional telephone etiquette
• Data Entry
• Coordinate group functions
• Filling
• Scheduling
• Front Desk
• Guest Services
• Microsoft Outlook
• Office Administration
• Accounting
• Office Management
• QuickBooks
• 10 Key Data Entry
• Accounts Receivable
• Clerical Experience
• Medical Billing
Certifications and Licenses
CPR Certification
First Aid Certification
Contact this candidate