Order Management Customer Care
Resume:
Dominique Parker
Chicago, IL *****
**********@************.*******.***
Work Experience
Associate Order Management
Cleveland-Cliffs-East Chicago, IN
February 2024 to Present
• Understand customer purchase order, contract, and/or part specification sheet requirements and how the information is applicable to the production of the steel.
• Enter orders using appropriate technologies into various entry systems.
• Review and check orders for discrepancies and/or errors while maintaining the relationship between the order and the SAP sales order, updating where appropriate. Customer Care Representative
Steris-Chicago, IL
August 2020 to February 2024
• Manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers
• Manage calls from multiple queues ensuring department objectives are met and supporting the Dental product line and service
• Professionally handle incoming requests from Customers and internal partners and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Accurately and efficiently record Customer purchase order data into SAP and Salesforce; orders are received via phone, fax, email, EDI and Internet
Mail Carrier
USPS (United States Postal Service)-Bourbonnais, IL October 2015 to August 2020
• Sorted and prepared mail
• Delivered and collected mail along assigned routes
• Obtained signatures for registered, certified and insured mail
• Assisted with customer services duties as assigned Education
High school diploma
TF North High School - Calumet City, IL
August 2006 to May 2010
Skills
• Order Management System
• Order Entry
• EDI
• Salesforce
• SAP
• Account Management
• Order Fulfillment
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