Customer Service Call Center

CARRIE CERESI

OBJECTIVE

Position where I can provide excellent customer service skills assisting customers to get positive solutions to their inquiry

Skills and Abilities

Typing

Customer service experience from 20 years as an x-ray technician and call center experience EXPERIENCE

State of Rhode Island

Providence, Rhode Island 2016

Aided clients requesting state benefits. Interviewed, processed required documents Met life

Warwick, RI 6.XX – 4.XX

Successfully resolved client’s concerns about their MetLife short term disability policy. University of Rhode Island

Kingston Rhode Island 1999-2002

Bachelor of Arts European History

Languages

Ancient Greek studied to fulfill language requirement Mansfield University 1980-1982

Associate in science

Radiography

COMMUNICATION

Successfully resolved client’s concerns about their short-term disability policy. Descalated upset client’s concerns

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