Customer Service Representative

TRACEY A. TEJADA

***-** **** ****** ***** Richmond Hill, NY 11419 929-***-**** **********@***.***

PROFESSIONAL SUMMARY

Highly effective, conscientious, motivated professional with years of experience in the convertible top manufacturing, OEM and aftermarket of wholesaler/supplier of automotive, awning, marine and furniture fabrics. A committed leader, adept at all aspects of an office administration, including but not limited to inventory management, account management, marketing, communications and customer service. Fully competent decision maker and strong communicator, who leads by example and approaches business problems with solutions. Fostering an environment focused on exceeding customer expectations and improving overall customer satisfaction to assure retention. TECHNICAL SKILLS

Adobe In Design/Photoshop Microsoft Word and Excel UPS WorldShip Tiny Term/Unix

File Pro Epicor P21

EXPERIENCE

Miami Corporation, Cincinnati, OH 45328 — Customer Service Representative/Sales Representative FEBRUARY 2021 - AUGUST 2024

● Assisted Electron Top customers with orders, setting up of their accounts and providing information of change/transition with new ownership

● Created new and maintained existing customer relationships, working diligently to answer all inquiries, performing any necessary research to exceed customer’s expectations

● Responsible for supporting customers with phone and online orders, sales and processing, gaining extensive knowledge of automotive/convertible top product, awning, marine and Tempotest USA furniture fabric specifications

Electron Top Mfg Co, Inc., Richmond Hill, NY 11418 — Office Manager, Accounts Receivables November 2000 - December 2020

● Managed all aspects of accounts payables, receivables and collections, including a quality review of staff output

● Effectively communicated with customers to understand their needs and worked diligently to ensure expectations are met

● Mentored staff with the proper office and business protocols, including customer service best practices and problem resolution

● Performed quality checks to identify efficiencies and implement process improvements

● Executed all marketing and communications aspects, including proofreading, editing catalog and creating, organizing and executing mass customer mailings

● Self learner, energized by learning new concepts, becoming proficient in all aspects of the company

● Fully committed team member, who embraced a sense of team, yet is fully capable of performing any assigned tasks independently

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