It Support Technical
Resume:
Kaikawoos Shahryar
Sacramento, CA
*********.**@******.**
EDUCATION
National University – San Diego, CA
Bachelor of Science in Cybersecurity
Expected Graduation: December 2025
GPA: 3.500
American River College – Sacramento, CA
Associate of Science in Cybersecurity & Information Assurance
Graduated: December 2023
GPA: 4.000
Ghalib Medical University – Afghanistan
Bachelor of Health Science
Graduated: April 2018
GPA: 3.500
TECHNICAL SKILLS
Networking: Understanding of network protocols, configurations, and security.
Systems Administration: Proficient in managing Windows, Linux, and macOS environments.
Programming: Knowledge of Python, Java, JavaScript, C#.
Database Management: Familiar with SQL and NoSQL databases.
Cybersecurity: Understanding of security principles, risk management, and data protection.
Cloud Computing: Knowledge of AWS, Azure, and Google Cloud.
Technical Support: Skills in troubleshooting hardware and software issues.
EXPERIENCE
American River College – CDC – Sacramento, CA
Office IT Support
August 2023 - Present
Provide technical support to 160 clients, addressing hardware and software issues.
Resolve over 100 IT support tickets monthly, enhancing network quality.
Covered California – Sacramento, CA
Bilingual Team Lead - IT
July 2017 – April 2020
Managed IT support for 30 employees, resolving hardware and software queries.
Configured system settings and updated software as required.
ROSHAN Telecom Development Company
IT Support Specialist (Finance)
March 2005 - January 2017
Offered first-line technical support for finance-related software and hardware.
Conducted training for finance staff and created user documentation.
United Nations High Commission for Refugees – ARV
Financial Tech Administrator
June 2004 - March 2005
Supported 1,150 users with hardware, software, and network issues.
Implemented security measures to protect sensitive data.
CERTIFICATIONS
Cybersecurity Awareness for Employees at Educational Institutions
Introduction to Cyber Attack – New York University (June 2023)
Python 3 Basics – Michigan University (June 2023)
Technical Support Fundamentals – Google (June 2023)
Computer Hardware – SICS (Feb 2004)
Graphic Designing & HTML – SICS (Feb 2004)
Networking – SICS (Oct 2003)
COURSEWORK
CCNA Cyber Operation
Cisco Routing Protocols and Concepts
Internet Security and Firewalls
Ethical Hacking and Penetration Testing
Disaster Recovery Planning
Computer Forensics and Investigation
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