Information Technology Security

Naana O. Ofosu

443-***-**** – *****.*****.**@*****.***

Education

M.S. Information and Security Assurance (Strayer University) September 2022 B.S. Information Technology (Strayer University) March 2020

Certifications

Information Security and Assurance

Security Plus+

Professional and Key Tools

●Windows 10 & 8, MacOs Andriod, IOS and Liunx/Unix operating systems.

●Experienced in the use of AMX, Crestron, Polycom studio, Microsoft and Office Suite including 365, Word, Excel, PowerPoint, Outlook, Teams, as well as SQL, LAN, Webex, Cisco, Zoom, Google analytics, Agile,CRM, CMS, ServiceNow.

Work Experience

IT Operational Specialist June 2023- Present

J.P Morgan Chase

●Utilize the ServiceNow platform for ticket management, ensuring timely resolution of issues and proper documentation of all end-user support activities.

●Manage the day-to-day operations of all IT/IS infrastructure including storage, applications, databases, email services, systems management, network resources and server/virtual infrastructure.

●Maintain detailed documentation of security incidents, procedures, and compliance efforts.

●Provide support of client servers (physical and virtual), networks, and PCs/workstations

●Assist in the testing and deployment of new applications and systems, ensuring smooth transitions.

●Assist in the development and implementation of security policies, standards, and procedures to ensure compliance with industry regulations and best practices.

●Prepare detailed reports of workflow research and improvements.

●Conduct investigative internal audits and create reports of findings.

●Identify, communicate, and support resolution of technical, tactical, and operational project issues and risks.

IT Specialist (Contract) June 2022 – June 2023

Chesapeake Employers insurance Company

●Implement and configure systems management and proactive monitoring tools; troubleshoots and resolves identified telecommunication and network issues.

●Conducted video conferencing setup for both in house and hybrid meetings.

●Assist in the testing and deployment of new applications and systems, ensuring smooth transitions.

●Maintain accurate records of computer inventory and surplus equipment, ensuring proper asset management.

●Utilize the ServiceNow platform for ticket management, ensuring timely resolution of issues and proper documentation of all end-user support activities,

●Develop and deliver training programs for staff on the use of software applications, IT policies, and best practices.

●Troubleshoot issues related to routers, switches, severs, printers, applications, and workstations.

●Provide support for Microsoft Azure services, such as virtual machines, storage, and networking, to ensure seamless integration with our scientific computing infrastructure.

IT Specialist (Contract) June 2021– June 2022

Guitar Center

●Serviced and escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.

●Monitors faults, performance, and capacity issues; prepares remediation reports and documentation.

●Assist in the testing and deployment of new applications and systems, ensuring smooth transitions.

●Champion and implement system upgrades to extend the lifespan and performance of technology assets.

●Provide direct customer service and technical support to users as required via phone, e-mail, and on-line systems.

●Performs routine system audits and vulnerability assessments, verifies IS security compliance.

●Implement and configure systems management and proactive monitoring tools; troubleshoots and resolves identified telecommunication and network issues.

AV Technician December 2019 – May 2021

IMF

●Serviced and escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support.

●Conducted video conferencing setup for both in house and Online meetings with Teams, Zoom and Webex systems.

●Manage the day-to-day operations of the audiovisual systems and equipment.

●Troubleshoot technical issues and provide timely resolution.

●Ensure all audiovisual equipment is in good working order and perform regular maintenance and repairs as needed.

●Installs, configures, maintains and troubleshoots all network resources including servers, network infrastructure, virtual infrastructure, storage, applications, and sub-systems.

●Document all systems administration processes and installation procedures.

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