Marketing Coordinator Social Media
Resume:
JANE WESTER
414-***-**** ****.********@*****.***
SUMMARY
Hardworking and detail-oriented customer service specialist with multiple years of experience in various roles, including e-commerce, email marketing, digital media, fundraising, volunteer/member recruitment, and working with nonprofits. Possesses strong leadership, organizational, and communication skills, with certifications in Adobe Creative Suite and Google Analytics.
EMPLOYMENT HISTORY
E-Commerce/Customer Service Specialist 2022-2024
Stan’s Footwear, Inc., New Berlin, WI
Coordinated online catalogs and assortments including product details and product variations
Responsible for digital asset management and supported marketing initiatives
Reported key metrics to relevant stakeholders (Merchandising & Marketing) to identify opportunities, trends, and obstacles in e-commerce operations
Synced inventory to Amazon account
Assisted customers with the processing of orders, refunds, and exchanges via emails, chats, and phone conversations
Driver Education Instructor 2020 - 2022
J & P Driving School, LLC, Greendale, WI
Taught high school students the laws, regulations, and hands-on operation of motorized vehicles
Recorded students’ progress
Email Marketing Specialist 2014 - 2019
Trade Press Media Group, Milwaukee, WI
Performed A/B testing
Managed targeted/personalized audience databases to increase engagement and revenue while generating new leads for the sales department
Proofread grammar, punctuation, and links on websites and newsletters
Measured and analyzed email campaign results and made recommendations for improvement
EDUCATION
Bachelor of Science, Communications – Kaplan University, Online 2010 - 2012
Honors: President’s List, Dean’s List
Courses – Milwaukee Area Technical College
Financial Accounting, Business 1, Adobe Design III, Digital Media, Visual Communications, Internet Services, Digital Darkroom 1996 - 1997
Associate Applied Science, Telecasting – Milwaukee Area Technical College 1989 - 1991
Awards: Outstanding Second Year Student, Best Second Year Production
JANE WESTER Page 2
414-***-**** ****.********@*****.***
CERTIFICATIONS
Adobe Certified Professional in Print & Digital Media Publication using Adobe InDesign
Adobe Certified Professional in Graphic Design & Illustration using Adobe Illustrator
Adobe Certified Professional in Visual Design using Adobe Photoshop
Advanced Google Analytics
Getting Started with Google Analytics 360
Google Analytics for Beginners
Google Analytics for Power Users
Introduction to Data Studio
SKILLS
WordPress, WooCommerce, Run Free, Shopify, Modern Retail, Tidio, Trello, Ship Station, Photoshop Elements, Premiere Elements, In-Design, Illustrator, Canva, MailChimp, Google Suite, Microsoft Office 365, Knowledge Marketing, Illiad, Millennium, Easy POS, Badger Books
VOLUNTEER EXPERIENCE
Front Desk Assistant, Administrator 2018 - Present
Schlitz Audubon Nature Center, Milwaukee, WI
Greet visitors and provide information about facilities, trail conditions, activities, and programs
Process cash/check/credit card transactions
Support for five annual special events
Chapter Officer, Communication Coordinator 2002 – 2020
Ice Age Trail Alliance, Wisconsin
Designed and implemented campaigns across multiple channels, including kiosks, website calendar and Chapter homepages, email marketing, social media, and outreach events
Built and fostered relationships with all levels of the organization
Wrote grants, budgeted, and fundraised
Created training materials for volunteers
Oversaw the design and creation of six “Ice Age National Scenic Trail” interpretive displays
COMMUNITY INVOLVEMENT
Cystic Fibrosis Foundation Bikeathon
United Performing Arts Center Ride for the Arts
Independent Silent Auction and Benefit Concert for American Cancer Society
Relay for Life Team Captain
Walk to End Alzheimer’s
Children’s Cancer Research Fund Great Cycle Challenge
St. Ben’s Meal Program
Repairers of the Breach
Children’s Hospital Clothing Drive
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