Property Management Manager

SHAWNA NIXON

***********@*****.*** 909-***-**** College Station, CA 92399

At Tower Realty Partners, I excelled in property management, showcasing my adeptness in debt control and tenant relations. My proactive approach led to significant improvements in payment collection and customer satisfaction, leveraging skills in lease administration and effective communication to resolve complex issues and enhance operational efficiency.

Debt control

Work order monitoring

Lease administration

Tenant relations

Eviction notices

Property tours and inspections

Property management

Preparing property agreements

Payment collection

Accounting Processes

Property Manager Tower Realty Partners - Yucaipa, CA 10/2023 - 11/2024 Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Managed all maintenance requests from tenants in a timely manner. Ensured that all rent payments were collected on time by following up with delinquent tenants. Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Processed evictions when necessary in accordance with state laws and procedures. Resolved tenant complaints quickly and effectively while ensuring customer satisfaction. Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred. Handled resident complaints and expedited maintenance requests. Collected monthly assessments, rental fees, deposits and payments. Met with prospective tenants to show property and assess applications or sign leases. Completed lease applications and verifications, notifying prospects of results. Coordinated with maintenance and contractors to promote timely turnovers after move-outs. Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations. Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits. Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Managed day-to-day activities involving tenants, subcontractors and property management. San Gorgoinio Beauty School Banning, CA 06/1995 Cosmetologist: Cosmetology

Summary

Skills

Experience

Education and Training

References

References available upon request.

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