Customer Experience Project Engineer

MIHAIL FRIPTULEAC

Address: Iassy, Romania

Phone: +407********

E-Mail: **********@*******.***

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am great in working with others to achieve a certain objective on time and with excellence. Never afraid to learn something new and good to listen and analyse other people opinion .

Customer Experience Analyst ( Airbnb Project )

Telus International – Bucharest, Romania

July 2022 – Present

“Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements”

Support Ambassador ( Airbnb Project )

Telus International – Bucharest, Romania

September 2021 – July 2022

“Providing support for end Airbnb customers, taking care of urgent cases in first manner and finding the best solution depending on the incident situation.” Senior Compliance Associate

Amazon – Iasi, Romania

October 2020 – September 2021

“Responsible for checking delivery drivers and delivery company documents compliance, improving the tools used for checking documents.”

Purchasing Specialist

SC MOTEXCO SRL – Iasi, Romania

November 2019 – October 2020

“Was responsible for purchase orders, good receipts, outgoing payments and item delivery. Worked in SAP and Power BI.”

PERSONAL PROFILE

EMPLOYMENT HISTORY

Service Desk Analyst ( IM Backup)

CAPGEMINI – Iasi, Romania

January 2018 –July 2018

“Providing support for technical issues and assisting IM manager with flagging incidents that were left without solutions for a longer period, using using the tools available and resolving as many as possible.”

International Prospector

OZEOL INTERNATIONAL – Iasi, Romania

October 2016 – June 2017

“Looking for new market opportunities by checking USA and Canada marketplaces.” Project Engineer

SC GAZMIR IASI SRL – Iasi, Romania

December 2015 – June 2016

“Creating technical natural gas projects for end user ( house consumers ) and finding technical solutions.”

Project Engineer

SC CLIMA THERM CENTER – Iasi, Romania

August 2014 – June 2015

“Creating technical natural gas projects for end user ( house consumers ) and finding technical solutions.”

Server, Busser, Host, Line Cook.

CASK AND SCHOONER LLC – Friday Harbor, WA, USA

June 2015 – October 2015 ; June 2016 – October 2016 ; June 2017 – October 2017 ; June 2018 – October 2018, June 2019 – October 2019,

“Greeting and helping customers make their choice, assisting at organising weeding and birthday parties”

Ride Host, Technical Services.

BUSCH GARDENS – Williamsburg, VA, USA

June 2012 – October 2012; June 2013 – October 2013

“Operated the rides i was trained for, also responsible for technical department (sound, gaming, video)”

Lyceum

“Vasile Alexandri” – Scumpia, Falesti, R. Moldova

September 2007 – May 2010

Teacher Training Department

“Gheorghe Asachi” Technical University – Iasi, Romania October 2010 - June 2013

EDUCATION AND TRAINING

Bachelor Degree – Building Services Engineering

“Gheorghe Asachi” Technical University – Iasi, Romania October 2010 – June 2014

Masters Degree – Building Services Engineering

“Gheorghe Asachi” Technical University – Iasi, Romania October 2014 - June 2016

Masters Degree – Real Estate Appraisal

“Gheorghe Asachi” Technical University – Iasi, Romania October 2016 - June 2018

Masters Degree – Software Development and Business Integrated Systems ( English )

“Alexandru Ioan Cuza” University – Iasi, Romania

October 2020 - June 2022

Working quickly + Good Memory

Strong Communication

SQL

SAP

Multitasking

MS Office

Adaptability

Collaboration

Real Estate Prospecting

Lean Six Sigma Yellow Belt

Medallia, Nexidia

Reading

Traveling

Driving

Music

I like to talk to peoples and discover their world. I am a communicative person trying to find a solution for each problem and help peoples which are in need of that help. I like to be on time if i have a meeting. I learn fast what needs to be learned at a new job and i am paying attention to smallest detail. SKILLS

LANGUAGES

SCALE 1 to 10

ENGLISH – 9

ROMANIAN – 10

RUSSIAN – 9

FRENCH – 4

SPANISH – 4

GERMAN - 3

HOBBIES AND INTERESTS

INTERPERSONAL

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