Territory Manager Customer Service

To whom it may concern,

Please accept this cover letter as part of my application for employment. I have been committed to my past employment with Sears for 45 years and am now, due to company restructuring, looking to apply my skill set and sense of ambition into a new pathway.

Since the young age of sixteen, I have been with Sears, Inc., rising up the ranks over the years as a result of my dedication and commitment to the company’s values. I have served thousands of customers from a variety of backgrounds and seeking a wide range of needs, and have earned recognition over the years as a hard-working asset who always puts the customer first. I am confident that I would be a great addition to any company that provides me with the opportunity to share my wealth of knowledge and my sense of dedication. These have always been my personal values and beliefs. Olga Fernandez

Miami, FL 33186

305-***-**** - *********@*****.***

Professional Summary

Results-driven Territory Manager with extensive experience at Sears Home Service. Proven track record in customer relationship management, territory expansion, and achieving top-tier business results.

Adept at driving sales growth, developing strategic market plans, and building lasting client relationships. Known for fostering team collaboration, adapting to dynamic market conditions, and consistently exceeding expectations.

Expertise in negotiation, market analysis, and customer service with a passion for delivering results.

Accomplishments

Consistently ranked in the Top 3 Nationally for business performance, meeting and exceeding sales goals.

Skills

Customer Relationship Management (CRM)

Sales and Business Development

Territory Expansion Strategies

Performance and Goal Achievement

Lead Prospecting and Pipeline Management

Operating Procedures and Policy Implementation

Work History

Territory Manager (Florida)

December 2006 – November 2024 - Sears Home Service Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.

Cultivated and maintained relationships with key accounts, ensuring high levels of customer satisfaction and retention.

Established successful account relationships through rapport building and consistent communication.

Achieved and exceeded sales goals and service targets by cultivating and securing new customer relationships.

Operations Manager

January 2000 – December 2006 - Sears Retail Stores Supervised operations staff and ensured compliance with company policies and procedures, overseeing a team of 250 associates.

Empowered employees to take ownership of responsibilities, resulting in increased accountability and improved performance outcomes.

Conducted regular performance reviews, identifying improvement areas and implementing targeted action plans.

Managed inventory and supply chain operations to ensure timely and accurate delivery of goods and services.

Built and maintained strong relationships with local vendors and suppliers, addressing concerns promptly to ensure seamless operations.

Effectively managed budgets, consistently delivering projects on time and within financial constraints.

Held responsibility for store profitability, including managing profit and loss statements and achieving financial targets.

Human Resource Manager

January 1996 – January 2000 - Sears Retail Stores

Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

Maintained accurate HR records in compliance with applicable laws, such as OSHA and ensured efficient data retrieval when required.

Maintained payroll and benefits for employees in various locations and diminished financial discrepancies.

Store Trainer

January 1990 – December 1995 - Sears Retail Stores Promoted effective communication skills through dedicated training modules focused on active listening, empathy, and clear verbal expression techniques. Improved store efficiency by developing and implementing comprehensive training programs for new employees.

Provided critical support to management during periods of high turnover by adapting training programs to accommodate increased hiring needs without sacrificing quality or effectiveness. Salesfloor Supervisor

June 1979 – January 1990 - Sears Retail Stores

Resolved escalated customer complaints professionally while maintaining the company’s reputation.

Demonstrated product features and benefits while answering questions for prospective customers.

Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.

Education

Associate of Arts: Business Administration and Management High School Diploma

Certifications

Sales Floor Certified Administrator

OSHA Certified

Six Sigma Certification

Certified Sales Professional (CSP)

Project Management Professional (PMP)

Certified for Safe Driver (CSD)

Florida Driver’s License (since 1979, no citations) Languages

Fluent in English and Spanish

References

Available upon request

Contact this candidate