Customer Service Manager
Resume:
WILLIAM BUCHANON DUBOSE
**** ***** **** ******* ** 48840 · 517-***-****
Looking for an opportunity within a diverse and challenging company. I’m looking for stability and a place I can grow into a successful career where movement is possible. I have worked hard throughout my career to maintain the level of professionalism and loyalty that a company is looking for in a manager.
EXPERIENCE
SEPTEMBER 2022 – SEPTEMBER 2024
APC LAUNCH MANAGER, Axalta coating systems Ontario Canada
Oversee new color launches through APC departments (Guelph, Windsor, Lexamar, Toronto).
Oversee the timing of new trial colors for all APC accounts.
Organize support staff for new color trials.
Facilitate setting up new business opportunities.
Help in recruiting of individuals to support locations of new business opportunities.
DECEMBER 2021 – SEPTEMBER 2022
APC SERVICE MANAGER, Axalta coating systems
Oversee day to day operations for the northeast Region accounts for APC.
Customer service mediation between Plant management and Axalta management.
Train and supervise account managers and team members.
Facilitate new products and processes for customer plants.
Quality control and troubleshooting for new and existing products.
Understanding of customer needs while providing service experience and technical knowledge on site.
Analyzing costs associated with the day to day operation of plants and account.
FEBRUARY 2020 – FEBRUARY 2021
LAUNCH MANAGER TESLA SALES TEAM, Axalta Coating Systems
Was instrumental in the sale of new technology and products to Tesla Paint division.
Launch of newly renovated South Paint Shop in Fremont California for Tesla.
Trained both Tesla and contractors online side mix room and tote side mix room circulation systems.
Worked closely with automation engineers to dial in paint quality, color, and durability.
Implement new techniques to increase productivity and quality.
Worked closely with purchasing on what materials to bring in while keeping an emphasis on cost savings.
Ran daily meetings to discuss status of work being done making sure team finishes projects in timely matter.
OCTOBER 2016 – FEBRUARY 2020
TECHNICAL SERVICE MANAGER, Axalta Coating Systems
Manage day to day operations for General Motors Detroit Hamtramck Paint shop.
Focus was on incoming paint quality.
Determine appropriate specifications for appearance, viscosity, temperature, pH balance, and color.
Oversee the inventory, forecasting, and shipments each week for paint shop.
Responsible for internal budget for account, including overtime for employees, and supplies.
Responsible for overseeing the quality of the final repair products used before cars are sent out the door.
Work closely with upper management on timing and strategy for new products and colors.
APRIL 2016 – OCTOBER 2016
TECHNICAL SERVICE SPECIALIST, Axalta Coating Systems
Oversaw the trials for the new corvette paint shop at the General Motors tech center.
Conducted daily tests of paint products to be used in the Bowling Green General Motors Assembly plant.
Supported the specific presets used at the plant to determine the best quality unit out the door.
Responsible for the appearance and color reports sent to upper management at General Motors for new Corvette process.
Discussed new strategies to help increase overall quality of vehicles.
Responsible for technical questions in plants throughout country.
Helpful in launch of new paint systems, specifically Karma (Moreno Valley CA), CAMI (Ingersoll Canada), Fairfax (Kansas City KS), FORD KCAP (Kansas City KS) Lake Orion Assembly (Lake Orion MI).
FEBRUARY 2011 – APRIL 2016
CUSTOMER SERVICE MANAGER, Abednego ENVIRONMENTAL LLC.
Managed between 50-60 employees on a regular basis.
Involved in the training of new employees both on ethics and service within the plant but also with quality meters involved.
Was instrumental in the launching of new plants throughout the country.
Visited over 20 different locations throughout North America learning the processes involved in automotive exterior paints.
Studied Spot repair and final process with experienced individuals.
EDUCATION
MAY 2003
BACHELORS DEGREE OF SCIENCE, Northern michigan university
GPA 3.25 member of the finance club.
Primary studies include Corporate Finance.
MAY 2009
ASSOCIATES CERTIFICATE WIND TURBINE TECHNOLOGIES, Lansing comMunity college
GPA 3.80
Primary studies include Turbine installation and management
MAY 2001
ASSOCIATES DEGREE BUSINESS, Bay De Noc Community College
GPA 3.95 member of the Phi Theta Kappa International Honor Society
Primary studies include Business Administration and Finance
SKILLS
Certified CFR 49 and IATA Hazmat Communication
Proficient in SPQRCE GMS (quality) for General Motors
Certified color tested through Munsell Testing
Proficient in appearance and color testing
Many years in customer service
Online Certified Black Belt in Six Sigma
Excel, Word, Power point, Email
Proficient in databases for Byk software
Able to read and analyze data
Able to travel internationally with passport
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