Customer Service Property Manager

THERESA MARTIN

*** ******** *****, ************, ** · 740-***-****

***********@*******.***

To acquire a position that would utilize my supervisory knowledge and extensive service skills, my excellent attention to the needs of others, and my zest for organization to provide excellent support service for your company.

EXPERIENCE

MARCH 2023 – PRESENT

OFFICE MANAGER-WESBANCO BANK

●Managing all aspects of the office.

●Oversees the daily operations of the office.

●Payroll, scheduling, audits, training

●Customer Service.

●Working closely with customers to identify their financial needs.

●Overseeing the branch’s daily operations, ensuring it meets financial goals, and complies with banking regulation

SEPTEMBER 2021 – MARCH 2023

Loan specialist, hancock county saving bank

●Experienced Retail Lending Officer in Consumer Lending.

●Capable of completing work efficiently and accurately, rarely having any mistakes.

●Working closely with customers to identify and facilitate their lending needs through applying consultation, credit reviewing, and debt management.

● Proficient in Word.

● EXCELLENT WRITTEN AND VERBAL SKILLS.

July 2018 – SEPTEMBER 2021

Property manager, cedar one

●Managing all aspects of assigned properties.

● Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units

● Contracts with tenants by negotiating leases and collecting security deposit.

● Enforces occupancy policies and procedures by confronting violators.

●TERMINATING LEASES AND INITIATING EVICTION PROCEEDINGS.

April 1999 – July 2018

ASSISTANT MANAGER, FIRST NATIONAL BANK

●Experienced Retail Lending Officer in Consumer Lending.

●Promote growth and development of a $31 Billion Dollar Branch.

● Exemplify leadership by setting a strong example to follow.

● Capable of completing work efficiently and accurately, rarely having any mistakes.

●Demonstrate problem solving techniques and excellent Customer Service skills.

EDUCATION

MAY, 1993

ASSOCIATES DEGREE IN APPLIED AND APPLIED BUSINESS TECHNOLOGY,

JEFFERSON COMMUNITY COLLEGE, STEUBENVILLE, OH

SKILLS

●Customer Service

●Written Correspondence

●General Office Skills

●Office Machines

●Computer Knowledge

●MS Office Proficiency

●Strong Communication Skills

●Typing/Data Entry

●Organized

●Professional Presentations

●Multi-tasking Abilities

●Management Experience

ACTIVITIES

●Treasurer of the IC Mingo Chiefs Football Association.

●Member of the Indian Creek PTO

●Assistant Basketball Coach for Upward League

●Past Notary in Ohio.

●NMLS License

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