Associate Director It Project

Andrew Strileckis

Sudbury, MA 781-***-**** *.**********@*****.*** www.linkedin.com/in/andrew-strileckis

Associate Director, IT

Unified Communications Cloud/Premise-Based

Results-driven Associate Director with a proven track record of successfully leading teams and managing projects in the technology sector. Extensive management skills and technical background to drive organizational success through effective IT project management and team leadership.

Areas of Expertise

Strategic Planning Process Improvement Customer Focus Leadership Solution Development Team Development

Technical Skills

MS Excel (Advanced) MS Word MS Power Point MS Project Smartsheet Salesforce Unix C Cobol

Experience

Verizon Professional Services 2018 - Present

Associate Director - UC Communications, Cloud and Premise-Based

Successfully managed Professional Services (PS) team of High-Level Cisco Collaboration Engineers and Project Managers, overseeing multiple projects simultaneously. Cultivated a high-performing environment for direct reports by setting expectations, providing direction and feedback, and fostering a positive environment of continuous improvement and development.

Annual Project Revenue: $4-6 Million (30-40 Projects).

Team Utilization consistently greater than 90% with team size varying between 10 and 14 professionals.

Projects consisted of the design and implementation of applications on premise-based UC systems as well as the migration of these applications and users to cloud-based solutions such as MS Teams, Webex, and AWS.

Designed and implemented many e911 solutions to bring customers into compliance of Kari’s Law and Ray Baum’s act. Utilized partnerships with Intrado and RedSky to deliver end-to-end solutions.

Other Services delivered included SIP migrations, WIFI design and deployment, LTE and 5G WAN solutions, and Contact Center implementations.

Developed and maintained close customer ties in collaboration with sales, articulated customer needs, and kept priorities in focus with the expectations of the Customer.

Developed and finalized Statements of Work (SOWs), Pricing, and Contracts working directly with Customer, Sales, and Verizon Legal.

Established and implemented priorities while reaching performance goals and objectives by ensuring direct report workloads were balanced and managed accurately and timely, consistently evaluating individual and team performance, and initiated appropriate action to meet and exceed performance standards.

Conducted quality audits, analyzed results, and counseled staff to bring work to, or above, standards and consistent with applicable policies, procedures, and department guidelines.

Identified top talent through interview and calibration process, extended offers to identify talent and provided training and development opportunities for direct and indirect reports by continuously giving feedback to aid in the development of talent.

Identified, evaluated, and recommended process improvements designed to increase efficiency/improve quality.

Vendor Management – negotiated and maintained relationships with various vendors for onsite personnel, end user training, and other non-engineering services. Develop vendor SOWs and pricing and worked with Verizon Contracts group to develop contracts.

Notable Projects

Delivered a major UC upgrade for Fortune 100 Healthcare company. Project encompassed upgrading (3) CUCM clusters, 20,000 IP Phones, and 100+ Routers at 100+ customer locations in USA, Mexico, and Canada.

Upgraded/Built CUCM, CUC, and UCCE environment for Fortune 100 Financial Services Provider with 200+ locations, 10,000 users, and 200 call center users.

Designed and implemented UC-based systems (CUCM, CUC, CER) for new NHL and College Arenas. Collaborated with networking team to build robust WIFI networks. Developed e911 plan with strategically designed ERLs for compliance.

Andrew Strileckis *.**********@*****.*** Page 2

Verizon Professional Services 2011 - 2018

Senior Manager - Cisco Unified Communications

Successfully managed team of Cisco Collaboration Engineers and Project Managers to deliver Cisco Unified Communications systems and products.

Annual Project Revenue: $3-5 Million (25-30 Projects).

Utilization consistently 85%+ with Team Size varying between 12 and 20 professionals.

Projects largely involved design and development of Cisco UC premise-based systems for conversion from TDM Systems (Nortel, Avaya, etc.) for medium to large corporations and government agencies. All equipment including servers, routers, and network switches were staged and tested at Verizon facility prior to shipment and installation at customer site.

Notable Projects

Migrated 150+ Customer sites for HHS agencies to Verizon’s Unified Cisco Communications As-A-Services (UCCaaS) platform. Over 20,000 users migrated site-by-site in less than 12 months. Project included parallel UCCaaS environment for each site, re-routing all services, and performing rigorous user and 911 testing. Provided remote engineering and onsite techs as part of a turnkey solution.

Designed and implemented premised-based UC solution for Fortune 100 Healthcare company. Transformed/Migrated 200+ customer locations from TDM to UC solution over the course of 36 months. Services included turnkey solution encompassing site surveys, network design and implementation, physical installation of all equipment, end user training, and remote engineering and onsite support on Day 1. Provided handoff to Verizon managed services team for Day 2 support.

Performed major upgrade of CUCM, CUC, CER, and UCCE applications for Fortune 50 Healthcare Provider. Upgrade consisted of 25,000 user devices at 300 US sites including 24x7 hospital and critical care facilities.

Verizon Network Integration 2005 - 2011

Manager - Unified Communications

Successfully managed team of high level Unified Engineers and Project Managers for the implementation of Data, Voice, and Unified Networks and Solutions.

Annual Project Revenue: $2-3 Million (25-30 Projects).

Transformed 150+ customer sites for State Government Health and Human Services (HHS) Agencies. A total turnkey solution that involved implementing all new WAN and LAN components; CUCM, CUC, CER, etc.; Defining and installing auto attendant scripts at every location; designing each end user device; Integration with existing PBX paging devices; End user training for up to 20,000 users; Go-Live support provided by remote and onsite professionals; and transition of all components to Verizon’s managed service team for Day 2 support.

Design and installed private WAN at large coffee chain for the point-of-sale (POS) device rollout. The project encompassed over 1500 stores in the Northeast and was implemented over a 3 year period.

Member of transition team involved with the integration of systems as a result of the creation of Verizon Business (merger between Verizon and MCI).

Additional Experience

Verizon Network Integration

Manager - Data and Voice Networks

Bell Atlantic Nynex

Project Manager - Data and Voice Networks

Nynex Corporation

Unix/C/Cobol Programmer

Education

Master of Science (M.S.), Computer Information Systems, Bentley University, Waltham, MA

Bachelor of Science (B.S.), Business Administration, Salem State University, Salem, MA

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