Security Officer Customer Service
Resume:
Terrell Washington-Murray
Houston, TX *****
***********@*****.***
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge. and exceeding expectations. Willing to relocate: Anywhere & Authorized to work in the US for any employer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Blackstorm Security-Houston, TX
February 2023 to Present
Security Officer/supervisor
Priebe Security Services, Inc
January 2021 to February 2024
Assist with customer service, performed daily patrols exterior and interior. Follow Priebe standard duties and procedures and monitor cameras daily. Verified guest and vendor identifications at each entry. Promptly responded to all security violations and emergency calls. Conducted periodic security tours in tents suits, unarmed Security Officer.
Investigated calls and complaints involving fire, theft, accident, and hazard reports. Reported all incidents, accidents, and medical emergencies to law enforcement. Securtiy Officer
Andy Frain Service
January 2021 to December 2022
Observe and report by driving company vehicles to different Walmart locations. Scan checkpoints and drive around the premises. Security Officer. Continuously monitored security cameras and fire, building and alarm systems. Issued security badges and visitor passes to all guests. Respond quickly to medical emergencies, bomb threats and fire alarms. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Answered alarms and investigated disturbances. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Security Officer
U.S Security & Associates-Houston, TX
January 2018 to December 2021
Continuously monitored security cameras and fire, building and alarm system. Issued security badges and visitor passes to all guests. Responded quickly to medical emergencies, bomb threats and fire alarms. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule Infractions. Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Answered alarms and investigated disturbances. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure. security of doors, windows, and gates. Checked passes and credentials of persons seeking to enter the property. Team Member/Leader
Whataburger-Houston, TX
January 2017 to December 2018
Conducted weekly sales meetings with team members to establish merchandising, sales, and profit. Objectives developed knowledge about products and sales items to answer shoppers' questions. Weighed, packaged, and labeled meat and seafood products, following proper dating procedures. Maintain clean, neat, and properly stocked check stand area. Created and implemented aggressive action plans to address pressing cost control needs. Handled cash, card, check, gift card and coupon transactions for customer purchases. Greeted customers with a smile and offered them immediate and enthusiastic service. Responded effectively to customer questions and inquiries and provided information regarding products. Rotated sto maintain freshness. Informed managers of issues with loss prevention and security. Assessed customer needs and respond questions. Balanced the cash register at the end of each shift and ensured that any discrepancies were resolved. Bagger/Cashier
Kroger’s-Houston, Tx
January 2015 to December 2017
Greeted customers and retrieved products that they requested. Checked shelves, ensuring that they were always fully stocked. Monitored the workspace to ensure that it was neat, orderly, and safe. Answered customer quests, provided store information, and escorted to desired store areas Maintained store areas in a neat and clean fashion for a professional appeal. Blocked and faced all products on shelves and displays to meet company policies Informed managers of issues with loss prevention and security. Operated checkout line at Kroger’s store. Properly disposed of debris and box packaging. Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21 Informed customers of their final bill tab and asked if they wanted to pay with cash or credit. Investigated and resolved customer complaints in a professional and timely manner. Answered customer questions face-to-face or by phone. Restocked workstation with supplies and ensured that any out-of- stock items were communicated to the manager. Performed cash count-out at the end of each shift and addressed all queries from customers. Always provided professional and courteous service. Ensured that the drawer was properly always stocked with the correct amount of cash and coins. Team Member
Smoothie King
January 2014 to December 2015
I was a Team Leader I trained the new employees. I was a key holder. I oversaw the safe and registers. I made sure everything was clean, restocked, Draws count down. Made deposits to the bank. Responsible for a variety of tasks.
These may include making smoothies, cleaning the store, and helping customers. You will need to be able to work quickly and efficiently while providing great customer service. product and guest service experiences are the responsibility of team members. Our Guest Services team assists them in meeting their fitness and nutrition goals by assisting them in selecting smoothies and retail products that inspire their healthy living.
Education
MARIAN HIGH SCHOOL - HOUSTON, TX, US
June 2015 to 2025
Skills
• Supervising Experience (1 year)
• Warehouse experience
• Dispatch (Less than 1 year)
• CPR (2 years)
• Dispatch (Less than 1 year)
• Coaching and mentoring (3 years)
• Cash Handling (5 years)
• Typing (10+ years)
• Supervising Experience (1 year)
• Leadership (1 year)
• Microsoft Word (5 years)
• Communications (10+ years)
• Refunds and exchanges (1 year)
• Receptionist (1 year)
• Cashier (4 years)
• Stocking (Less than 1 year)
• Training (1 year)
• Team player (6 years)
• Loss Prevention (Less than 1 year)
• CCTV (2 years)
• Coaching and mentoring (3 years)
• Customer Service (5 years)
• Word (5 years)
• Security (3 years)
• Loss Prevention (Less than 1 year)
• Recruiting
• Organizational Skills (5 years)
• Refunds and exchanges (1 year)
• Surveillance (1 year)
• Load & unload
• Leadership
• Typing
• Cash handling
• Sales
• Supervising experience
• Cash register
• Security
• Analysis skills
• Loss prevention
• Driving
• Packaging
• Customer service
• Cleaning
• CCTV
• Front desk
• Surveillance
• Mentoring
• Recruiting
• Merchandising
• Guest services
• Construction
• Communication skills
• Warehouse experience
Certifications and Licenses
Guard Card
Driver's License
Contact this candidate