Customer Service Representative
Resume:
CHASITY DAVIS
Dallas, TX *****
***************@*****.***
Professional Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Process Associate
iQor-Richardson, TX
July 2019 to October 2024
Review and/or investigate referrals of unusual activity to determine whether the activity may qualify for SAR filing, documenting the outcomes and conclusions in a clear and concise manner. Monitor for and escalate issues to management.
Formulates suspicious activity reports that meet internal and all regulatory standards involving complex Financial Crime typologies.
Continuously evaluates operational/production routines and systems; recommends changes to improve processes and create efficiencies
Ensure that team activities adhere to applicable regulations, policies, and procedures. Customer Service Representative
Teleperformance
November 2017 to May 2019
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues
Material Handler April
Kraft Heinz Company
January 2017 to November 2017
Deliver and verify all needed packaging supplies daily. Perform daily cycle counts and periodic Packaging inventories. Accurately reports inventory transactions in Kraft’s Warehouse Management System
(SAP).
Closely interact with Materials Management and Quality personnel regarding packaging changes- packaging holds- etc.
Work with Receiving department in receiving incoming packaging supplies and outgoing obsolete supplies or supplies.
Education
Lakeview Centennial High School
August 2013 to June 2017
Skills
• Communication
• Customer Service
• Software
• Leadership
• Asking questions
• Note taking
• Active listening
• Hard Worker
• Determined
• Fast Learner
• Adaptable
• Microsoft
• CPR Certified
• Medical Terminology
• WPM 45
• Data Entry
Certifications and Licenses
CPR Certification
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