Customer Service Human Resources

Carlton Fellows **** W. ***th Street, #***

****************@*****.*** Cleveland, Ohio 44102

216-***-**** Mailing Address P. O. Box 93031, Cleveland, Ohio 44101

EXPERIENCE

Total Praise Music 2002 - Present

Vocal Coach: Teach and train vocalist in vocal technique for live performances and recording sessions.

Foxmeyer Pharmaceutical Company 1996 - 1999

Customer Service Representative: Answered billing and payment questions as requested by customers. Accurately responded to orders from customers ordering merchandise; corresponded with shipping department to ensure shipments going out in a timely manner. Resolved issues of incorrect shipments that were sent to customers.

Centerior Energy 1991-1996

Customer Service Representative: Answered calls from customers inquiring about the “Energy Savers Program”. Forwarded survey booklets to be completed by customers as to their electrical appliance usage in the home. Explained analysis to customers that requested explanations in face-to-face settings. Performed analysis based on information provided by customers, through the survey booklet which determined their monthly billings.

AmeriTrust Bank 1987 - 1991

Collection Specialist: Collected master/visa card accounts, delinquent mortgage loan accounts. Arranged budget payment plans to bring customers accounts current. Discussed accounts with customers per their request.

ADDITIONAL EXPERIENCE

Council for Economic Opportunities of Greater Cleveland 2000 - 2002

Housing Counselor:

•Counseled single mothers in Cuyahoga County and made referral recommendations for permanent housing placement upon eligibility

•Recommended various training programs in Greater Cleveland area to clients.

•Visited site locations to ensure safety for potential residents

•Recorded and filed confidential documents

•Input confidential information into computer

EDUCATION

Cleveland State University - Communications

Cleveland, OH

University of Akron - Business Administration

Akron, OH

John F. Kennedy High School - Diploma

Cleveland, OH

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